Technology provides new opportunities for people to get creative, and modern classrooms can be considered especially creative places.
Even the U.S. Department of Education has said tech in schools creates big advantages, everything from helping students prepare for a digital future to building self-esteem.
But classrooms are only one component of a greater educational eco-system that can benefit from modern hardware and software.
A school or a school district can invest in a centralized Help Desk, for instance, that automates many procedures and also assists in the facility’s overall organization. Here’s where benefits can occur:
- Quick response. A teacher used to get by if he or she ran out of chalk. But if the day’s lesson is supposed to involve mobile apps or browsers, and something isn’t working, any downtime can hurt. A teacher can send an email to the help desk describing the problem and its urgency. Then a dispatcher/manager can send someone quickly to make the fix – and they’ll already be familiar with the problem. Less downtime = more teaching time.
- Better track of facility needs. Along with the IT team being extra responsive, so can the facilities/maintenance team. A Help Desk can keep track of pending projects and what tasks have already been completed. It can show areas where problems keep happening, such as a leaky roof, and also maintain a schedule for common rooms.
- Better vehicle maintenance. It’s no joke that maintaining transportation is a full-time job – and a system that buses students has to make sure everything is running in the mornings and afternoons. A Help Desk can help transportation managers see what their needs are each day, and communicate with the various mechanics through mobile devices. It also can keep track of the history and service of each vehicle, including upcoming alerts for routine tasks like oil changes.
- More efficient documentation. With hundreds, maybe thousands of students attending each year, and dozens of teachers and staff, there’s plenty of paperwork to go around. A Human Resources department can utilize a Help Desk to securely keep track of staff history and performance, including the terms and duration of any teaching contracts. It also can see who has received additional training, where they are on their salary schedule, and how much annual benefits have been claimed or remain.
- More access to knowledge. One component of a strong Help Desk is a knowledge base, which is an online resource that certain people can access. Maybe the IT team can share the status and work history of different machines or see the status of domains or licenses. Or other school personnel in different disciplines can create their own knowledge bases to exchange information about their shared environments.
Whether it’s keeping track of bus routes, field trip schedules, broken printers or what walls need paint first, all it could be accomplished by a Help Desk. Visit GroupLink for other suggestions on how your school could improve its efficiencies.