Andrea Pillsbury

Technology provides new opportunities for people to get creative, and modern classrooms can be considered especially creative places. Even the U.S. Department of Education has said tech in schools creates big advantages, everything from helping...

Working for a help desk or IT team can sometimes be a bit contradictory. Sure solving people’s technical needs is usually rewarding, especially if people call you a hero and sometimes give you food. But admit it, there have been times when you...

Like so many organizations, you probably have a lot of people running their own little “IT Systems” outside of the main environment. Frustrated by the inflexibility of many legacy systems, users went off and created their own way of...

We thought we would have a little fun this time, and share some of the things we have seen and heard about automating your help desk. Presented here in no particular order, in a point – counterpoint format are the worst ideas we have seen....

In the new world of “BYOD” – Bring Your Own Device – students are bringing their own cell phone, tablet or laptop computer into your environment. BYOD use is exploding and it presents a whole new set of challenges for IT departments. Dangerous...

If you are like every other IT Professional in the world, you enjoy the new found freedom of being able to access your systems from anywhere and at any time. A cloud-based help desk allows you to access your organizations’ ticket tracking system...

As an IT professional or manager in the world of education community, you know there are many misconceptions about how you provide services to your user community. Many of them are similar to any organization and others are unique to your...

Bill Gates often maintains that while technology is good, good teachers are better. Microsoft’s founder and current philanthropist has made both tech and education priorities and has helped stimulate interest in teachers and...

Technology has become an integral part of our everyday lives, and holds so many benefits for those who know how to use it to their advantage. Through integration of technology in the learning environment, superintendents and IT directors can...

Sometimes we get so caught up in the things that are different that we forget why we’re all here. And that’s not intended to be figurative, philosophical, metaphorical or ‘very special episode’ talk at all – it...