Andrea Pillsbury

Technology has ruined teachers. Well, this isn’t quite accurate. Instead, let’s say technology has ruined the nearly timeless image of a teacher lecturing in front of a blackboard. Instead, the teacher of today or tomorrow may stay...

It’s not hard to think of the many ways businesses can benefit from upgrading their Help Desks. This move can lead to improved efficiency and superior customer service to start with. It can also put the IT team on the same page as far...

A business without help desk software just isn’t helpful at all. Remember this and maybe even make a lovely wall hanging of it. Whether you have an in-house IT team or consult with an outside source, you’re taking wise steps to offer...

This week’s Enterprise news and articles from popular technology magazines are reporting on quite a lot of upcoming and recently announced products by Enterprise Businesses Microsoft and Google. Microsoft Microsoft launched a new project...

By the time that the help desk is contacted, it is almost certain that the person needing assistance is already frustrated. After struggling to resolve the problem alone, the only thing that is on the mind of the person calling the...

The expectations of customers will continue to shift as the months go by; this will mean your business will need to strive to provide them with great experiences. The way your IT infrastructure is set up can be the key to making your...

If you are an IT manager, you understand how important and integral your help desk is to the overall business. When customers need help with difficult IT issues, you might find you need additional help desk...

Providing IT support to businesses is an interesting industry since technology is constantly changing and so are the problems that new technology is constantly creating. As a provider of IT support, you always have an opportunity to improve your...

We understand that lawyers do not have the time or energy to constantly be worrying about the technology they use and whether or not the IT Help Desk will actually be helpful. Lawyers have detailed requirements when it comes to...

For your business to succeed, you need to provide high-quality IT services to your clients. However, once you find a recipe that brings your business consistent and reliable success, you may not want to make any significant changes because you...