Blog

Micromanagement is a style most managers would like to avoid. It demotivates staff, frustrates progress and ultimately breeds under-performance. As a help desk or support manager, it is very tempting to insert yourself into the detail work of...

Technology provides new opportunities for people to get creative, and modern classrooms can be considered especially creative places. Even the U.S. Department of Education has said tech in schools creates big advantages, everything from helping...

When you think of a well-disciplined school, you may conjure up the image of a strict educational environment. Perhaps you imagine a place where students simply do not act out because they will face punishment. However, many of the most...

School administrators know their jobs are tough, and the stats show why. With increasing demands and dwindling budgets, a lot of work goes into being a school administrator, and it can sometimes feel like an impossible job. Fewer School...

It only takes one support tech can make the difference between a smoothly running help desk and one that is not helpful at all. When you’re looking for a help desk technician, keep an eye out for these three skills. Excellent Communication...

With the school year coming to a close, IT departments will be hard at work maintaining and improving for next year. One of the main culprits of a poor performing IT department at a K-12 school or district is the way in which mobile devices are...

As your organization or business grows, so does a list of issues from both employees and customers. Without proper management and scalable tracking of concerns and requests, it is most likely that issues will only escalate leading to many...

Student conflict and violence including bullying (verbal, physical, and social) is a continuing issue in American schools. In 2015, about 21% of students ages 12-18 reported to have experienced bullying and 20% of students in grades 9–12...

1:1 and BYOD initiatives usually conger dreaded images of overflowing support queues for the IT department. With such programs becoming common place in K-12 education, the increase of users and devices bring with it various challenges. Some K-12...

Self Service Self-service tools empower customers or end users to efficiently answer their own questions and ideally solve their individual problems. With such tools, support teams can cut redundant issues and FAQs saving them both time and...