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Summary of the Situation The CDC has announced that there are 720,630 cases of COVID-19 in the US alone, and 2,407,537 globally. The World Health Organization has already classified this outbreak as a pandemic and it continues to spread across...

NOTE to readers: These first two paragraphs of comments in April 2020 lend perspective to a working-from-home [WFH] situation forced upon many. Future readers will also benefit from this perspective whether a WFH situation is part of a planned...

In leadership, one of the most important skills is knowing how and when to delegate. But when all of your employees are working from home and in some cases where teammates are in different time zones, delegating can be a bit challenging and...

Now that “working from home” has become the new normal for many organizations, let’s also become productivity geniuses while we’re all inside our lovely homes with our family. Advantages Obvious advantages with this work environment include...

In response to the COVID-19 threat, a lot of companies have moved their work arrangement to a fully remote team. Companies like the American Express, Xerox, United Health, and many others have integrated this set-up to their current workforce....

A lot of us work more than we can cope with, which can lead to extreme pressure, stress, and a possible burn out in the long run. With our current work arrangement where more and more of us seem to be working from home, it’s more different,...

It’s increasingly common for companies now to break from the traditional way of doing work in a physical office and allow employees to work from home. Almost 3.4 million Americans are reported to have opted for this work arrangement according to...

More and more people are now working from home as companies have been resolved or forced to make this kind of work arrangement for various reasons. (At the time of publication of this article, the Coronavirus outbreak is the most recent...

A student-run help desk based on campus is an excellent way to alleviate the burden on permanent IT staff while educating students with an interest in technology. With tech know-how and the practical experience that comes with running a campus...

Do you think your company is too small for a dedicated help desk system? No matter how large or small your organization is, what budget you have, or what existing systems you have in place, help desk software is a solution for everyone. And here...