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A student-run help desk based on campus is an excellent way to alleviate the burden on permanent IT staff while educating students with an interest in technology. With tech know-how and the practical experience that comes with running a campus...

Do you think your company is too small for a dedicated help desk system? No matter how large or small your organization is, what budget you have, or what existing systems you have in place, help desk software is a solution for everyone. And here...

Everyone expects IT support staff to have all the answers. But what if tech support has its own questions? If this is you, we have some tender love and care for you. So, keep reading. IT service desk staff handling hundreds of help requests...

Having to scale up your IT infrastructure is a good sign. It means your organization is growing! With that growth comes considerations for making the process run as smoothly as possible. 1. Financing Your Growth Even if your organization is...

Of an IT budget, one industry source says that 80 percent is typically dedicated to keeping things going, with only 20 percent earmarked for strategic initiatives. To maximize your school or city IT budget, you need solutions to make maintenance...

It’s that time of year again — industry leaders are making their predictions for the help desk and IT support trends to watch for in 2018. Part of keeping your organization in good shape is following industry trends that will help you reach your...

As the majority of Schools and Cities operate bare-bones IT teams on tight budgets we offer these 3 smart tips every school or city IT team should implement: 1. Create an IT Team that Fits Your Needs Choosing the correct members for your IT team...

Not all help desk features advertised by big software companies save you time and effort. And not every organization has the exact same needs. But whether you are underutilizing your current help desk’s features or considering a new one, keep an...

Micromanagement is a style most managers would like to avoid. It demotivates staff, frustrates progress and ultimately breeds under-performance. As a help desk or support manager, it is very tempting to insert yourself into the detail work of...

Technology provides new opportunities for people to get creative, and modern classrooms can be considered especially creative places. Even the U.S. Department of Education has said tech in schools creates big advantages, everything from helping...