Düsseldorf, Germany – October 16, 2012 – GroupLink Corporation announces today the latest release of everything HelpDesk, version 10. The public beta is immediately available for a free trial, and the production release will be available by October 31, 2012.
This latest release of the web based help desk ticketing system brings GroupLink’s customers the latest in help desk technology along with an optional hosted, cloud based offering of the solution. This release also allows for Mobile Device Management (MDM) via GroupLinkMDM coupled with the help desk. This announcement came at the GWAVACon EMEA Conference.
For more than 15 years, GroupLink has provided powerful software solutions to customers in many industries, including K-12 schools, higher education institutions including trade, technical and traditional colleges, state and local government, and healthcare. This latest help desk and mobile device management technology will help organizations to make the most of information technology through managing mobile devices, tracking incident requests and resolutions and automating processes.
Cloud computing has become the latest trend in I.T. infrastructure. Organizations can reduce costs and increase uptime by moving solutions to the cloud. Version 10 of everything HelpDesk will give help desk customers the ability to reduce internal costs and provide better customer service to end users. This latest release also features increased flexibility for organizations to set custom roles and responsibilities in the help desk, manage workflow and facilitate the use and user adoption of the help desk with a user friendly web experience.
Information about this latest release of the service help desk, help desk in the cloud, and MDM can be found HERE
GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink’s world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.
GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.