Providing IT support to businesses is an interesting industry since technology is constantly changing and so are the problems that new technology is constantly creating. As a provider of IT support, you always have an opportunity to improve your operations.
To get your business ready for making valuable improvements, you might consider upgrading your software to allow for superior ticketing, which will improve your overall IT management processes.
Assign Tickets to Certain Technicians
When you oversee tickets before they are distributed to technicians, you have the option to assign certain tickets to the best suited technicians – those techs who have special areas of expertise. Being able to oversee and manually assign tickets is a powerful tool that will keep your business running smoothly since you can give the most challenging tasks to your most capable technicians. You could also provide valuable learning experiences to new technicians with specific ticket assignments.
Automatically Assign Tickets
Despite some of the advantages of overseeing an manually assigning tickets, you might simply not have the time. A software that can automatically assign tickets will help when you just don’t have the time. With automatically assigned tickets, you can be sure that tasks are being assigned out equally to all your technicians.
Combine Tickets of the Same Issue
If you have a large scale issue, it can be time consuming to have to update each and every service ticket once the issue has been resolved. Instead of updating tickets on an individual level, you can take advantage of software features that allow you to group tickets with the same issue and update them all at once, saving you time and unnecessary effort.
Gain Maximum Flexibility with Tickets
Why settle for just one great feature? One of the greatest qualities about having proper software for IT management is that you get the flexibility you want and need to make improvements or adjustments as you grow and expand.
New software can give you a competitive edge in the competitive IT support industry.
Feel free to contact us to learn more about our software.