This page is a resource for GroupLink's everything HelpDesk® and ContactWise® CRM customers. It includes links to CRM and help desk training, webinars, free trials, documentation, and events. Support requests can be submitted through the web help desk access portal, as well as Knowledgebase search for self-help incident management, located on the side menu of this page. We hope you will find this information useful, as our main goal is to serve you, our customers.
If you have any comments or concerns, please feel free to contact us.
The standard life cycle for all of GroupLink’s major releases, such as 10.0, 10.1, and 10.2 is as follows: For each major release, the End of Engineering (EOE – critical bug fixes and maintenance patches, no additional enhancements) will occur when the next major release is available. The announcement for a major release’s End of Life (EOL – no longer support or maintain the product) will occur when two later major releases have been made available. The EOL for a major release will occur six months after the EOL announcement was made. For example, EOE for version 10.0 will occur when v10.1 is available. The EOL announcement for v10.0 will be made when v10.2 is available, and EOL will occur six months later.
|Major Release||Release Date||EOL Announcement||EOE||EOL|
|9.2||January 20, 2011||Winter 2012||Summer 2011||Summer 2013|
|9.3||July 11, 2011||Winter 2013||Fall 2012||Summer 2014|
|10.0||October 31, 2012||Spring 2014||Fall 2013||Fall 2014|
|10.1||November 14, 2013||*TBD||Spring 2014||*TBD|
|10.2||April 22, 2014||November 20, 2014||August 28, 2014||May 2015|
|10.3||August 28, 2014||June 11, 2015||November 20, 2014||December 2015|
|10.4||November 20, 2014||*TBD||June 11, 2015||*TBD|
|11.0||June 11, 2015||*TBD||*TBD||*TBD|
The minor releases such as 9.3.4, 10.0.1, and 10.1.2 are releases with minor enhancements and bug fixes. These minor releases will be supported during the timelines of the major releases, according to the nature of GroupLink's release series, such as the 9.3 series, the 10.0 series, and the 10.1 series.
Whether deployed for K-12, Higher Ed, Government, or other commercial organizations, GroupLink's products help you add business process intelligence and profitability, while reducing your total cost of ownership.About Us