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Simplify Incident Requests

Ensure your end users can easily submit tickets using our Email-to-Ticket feature or customizable, web-based forms. The submission form displays required and customized fields and can be modified based on your organization's needs. Enjoy auto-ticket-routing ensuring the right technician automatically gets the right tickets. SSO including LDAP is available. Learn more here


Increase Productivity

Stay one step ahead of your organizational processes and routine tasks with our workflow ticket automation feature called Ticket Templates. Effectively manage your hardware and software inventory and the clients to which they are assigned using Asset Management. Reduce end user incident requests with the self-help Knowledgebase. Use one system to fill the needs of many departments including IT, Human Resources, Facilities, Maintenance and more. Learn more here

Improve End User Satisfaction

The reporting tool gives you key performance indicators which show technician performance, tickets by category and location with elapsed time, and any other areas of concern. Schedule reports to automatically be generated and delivered by email daily, weekly or monthly. Create and maintain your Service Level Agreements through automatic ticket escalation and routing based on things like priority, status, and elapsed time. Learn more here

Pricing

Free

$0

Lite

As low as $20/month

Full

As low as $25/month

K-12 pricing available - Learn more
Technician licenses
Up to 3
Up to 3
3+
End users
Unlimited
Unlimited
Unlimited
Email-to-Ticket
Reporting
Knowledgebase
Custom dashboards
Surveys
Available in the Cloud
Asset Management
Ticket Templates

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Case Studies

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