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Pricing

Free

$0

Lite

$20/month

$20/month billed annually
$24 month-to-month

Full

$40/month per tech

$40/month billed annually
$48 month-to-month
K-12 pricing available - Learn more

Team

$33/month per tech

$33/month billed annually
$40 month-to-month
K-12 pricing available - Learn more

Enterprise

$30/month per tech

$30/month billed annually
$35 month-to-month
K-12 pricing available - Learn more

Technician licenses
1-3
1-3
3-10
11-25
26+
End Users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Email-to-Ticket
Reporting
Knowledgebase
Custom Dashboards
Surveys
Available in the Cloud
Asset Management
Ticket Templates

Comparison

Enterprise editions, apples-to-apples comparison
Not seeing the comparison you wish? Request More Comparison
GroupLink's everything HelpDesk ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Price per technician $30/month per technician (billed annually) $49/month per technician (billed annually) $60/month per user $40/month per agent (Estate plan) $66/month per technician
Asset tracking
Ticket Workflow
LDAP Integration
Department Locations
Department Grouping
Self-Service UI
Auto-Report Distribution
Custom Escalation Rules
Custom Dashboards
Auto-Dispatch of Work Orders
Custom Screen Views
Custom logo, etc.
Custom Forms
Custom Reporting
Suite of Integrations
Knowledge Base
RESTful APIs
Definable Roles (e.g. for ACL)
Config'ble Automation (e.g., rule-based)
Single Sign-on (SSO)
SLA Features
Limited
Mobile Enabled
Support Widget
Surveys
Multi-Lingual
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