20 percent off everything HelpDesk for a full year! Offer valid only until Feb 16

You have now reserved this promotion! A GroupLink representative will contact you shortly.

Get Your FREE Custom Demo Today! 801.335.0700

Pricing

Free

$0

Lite

$20/month

$20/month billed annually
$24 month-to-month

Full

$40/month per tech

$40/month billed annually
$48 month-to-month
K-12 pricing available - Learn more

Team

$33/month per tech

$33/month billed annually
$40 month-to-month
K-12 pricing available - Learn more

Enterprise

$30/month per tech

$30/month billed annually
$35 month-to-month
K-12 pricing available - Learn more

Technician licenses
1-3
1-3
3-10
11-25
26+
End Users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Email-to-Ticket
Reporting
Knowledgebase
Custom Dashboards
Surveys
Available in the Cloud
Network Management
Additional cost*
Asset Management
Ticket Templates

*Contact us to determine accurate costs

Comparison

Enterprise editions, apples-to-apples comparison
Not seeing the comparison you wish? Request More Comparison
GroupLink's everything HelpDesk ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Price per technician $30/month per technician (billed annually) $49/month per technician (billed annually) $60/month per user $40/month per agent (Estate plan) $66/month per technician
Asset tracking
Ticket Workflow
LDAP Integration
Department Locations
Department Grouping
Self-Service UI
Auto-Report Distribution
Custom Escalation Rules
Custom Dashboards
Auto-Dispatch of Work Orders
Custom Screen Views
Custom logo, etc.
Custom Forms
Custom Reporting
Suite of Integrations
Knowledge Base
RESTful APIs
Definable Roles (e.g. for ACL)
Config'ble Automation (e.g., rule-based)
Single Sign-on (SSO)
SLA Features
Limited
Mobile Enabled
Support Widget
Surveys
Multi-Lingual
Show Buttons
Hide Buttons
Free IT Tips and Tricks

Free IT Tips and Tricks

Join our monthly newsletter for FREE and receive the latest tips and tricks in IT support

You have Successfully Subscribed!