Open post

Helping a Helpless Help Desk: Part Two

Micro-Applications and Micro-Administration In the first part of this series, we talked about how to set your help desk up for success with the basics of a strong help desk platform and best practices for knowledge sharing. Today we are going one step further with micro-applications and micro-administration, which empowers help desk personnel to work...

"Helping a Helpless Help Desk: Part Two"Read more