GroupLink announces the Novell ZENWorks 10 Integrated Service Desk

Salt Lake City, UT – September 16, 2010 – GroupLink Corporation, the leader in help desk, service desk, incident management and CRM solutions for Novell environments, announces the only Novell ZENworks 10 integrated service desk, everything HelpDesk. The ZENworks 10 integration adds to the current integration points of GroupWise or Exchange, eDirectory or Active Directory (LDAP), and Linux (OES2/SLES10) or Windows.

ZENworks Configuration Management is the solution for advanced configuration management capabilities. However, this solution is missing one critical piece, an integrated help desk. GroupLink’s everything HelpDesk (eHD) has filled the ZENworks 7 void for over four years. GroupLink now announces the first and only ZENworks 10 integrated help desk solution.

Select GroupLink customers have deployed the ZEN 10 version of eHD since last year with great success. By implementing this fully web-based ZENworks integrated service desk solution you can lower your yearly IT infrastructure costs.

For more information about this powerful integrated service desk click here

What people are saying about everything HelpDesk:

“everything HelpDesk is the number one [Novell] help desk solution.” – Norm O’Neal, Novell User Group of Indiana

“We [have] requests from some ZENworks Configuration Management (ZCM) prospects about a help desk integrated with [ZEN] … the integration between eHD and ZCM … would be very useful”. – Javier López, Technology Specialist Director, Novell, Inc.

“We are a very large school district with 36,000 students, 10,000 employees, 17,000 computers, 5,000 printers and peripheral devices. I highly recommend everything HelpDesk because of the ease of use, not to mention the integration with ZEN is amazing!” – Shelby Scott, Help Desk Supervisor, Norfolk Public Schools

“eHD has greatly increased communication with our customers and enabled us to better allocate our time. The fact that everything HelpDesk integrates with eDirectory, GroupWise and ZENworks keeps important information accurate while simplifying administration of the database.” – Cori Chappell, Novell Administrator Texas State Technical College

“The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar is awesome.” – Dan Klamert, HelpDesk Manager, Oconomowoc Area School District

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink’s world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.

Media Contact:

Que Mangus
GroupLink Corporation
(801) 335-0726

GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc.

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