Salt Lake City, UT – October 10, 2011 – BrainShare 2011 – GroupLink Corporation announces success of customer Washington County Public Schools using the 100% web based help desk solution, everything HelpDesk.
Washington County Public Schools (WCPS) oversees 46 schools (K-12) in Western Maryland with over 2,500 employees and more than 22,000 students. The Technology Department handles all hardware and software issues for each school including the maintenance of every computer within the school network. After struggling with a paper system, WCPS has seen great improvements in IT response time and incident management.
There are many benefits of an online help desk system like the everything HelpDesk including simple online trouble ticket forms, email integration, a self-help knowledgebase, etc.
GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink’s world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.
GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.