Latest Release Features

  • Manage Global Permissions and group level Permission Models
  • Grant rights and privileges to select roles and users
  • Create permission schemes that grant or restrict rights to managers, technicians, users, or individuals within the help desk
  • Tie the Location field to LDAP, which allows it to auto-populate in the ticket
  • Associate Location to users, even without directory integration
  • Increase the power and functionality of ticket templates by allowing location to be selected on the pre-launch page, rather than during initial set-up
  • Simplify the user experience through UI uniformity
  • Facilitate modification and configuration of the help desk with the intuitive UI
  • More easily select fields to search on
  • Generate Ticket Filters and Reports more quickly and easily
  • Easily create multiple assignments for help desk technicians
  • Better manage the auto-routing of tickets
  • Tie ZENworks assets to help desk tickets
  • Remote control assets directly from the help desk ticket
  • Create troubled ZENworks asset reports