Latest Release Features
- Manage Global Permissions and group level Permission Models
- Grant rights and privileges to select roles and users
- Create permission schemes that grant or restrict rights to managers, technicians, users, or individuals within the help desk
- Tie the Location field to LDAP, which allows it to auto-populate in the ticket
- Associate Location to users, even without directory integration
- Increase the power and functionality of ticket templates by allowing location to be selected on the pre-launch page, rather than during initial set-up
- Simplify the user experience through UI uniformity
- Facilitate modification and configuration of the help desk with the intuitive UI
- More easily select fields to search on
- Generate Ticket Filters and Reports more quickly and easily
- Easily create multiple assignments for help desk technicians
- Better manage the auto-routing of tickets
- Tie ZENworks assets to help desk tickets
- Remote control assets directly from the help desk ticket
- Create troubled ZENworks asset reports
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