Help Desk Software Frequently Asked Questions
GroupLink’s everything HelpDesk® is a powerful, mobile, web-based, user-friendly help desk software solution. This software fulfills the needs of multiple departments, including IT, HR, and Maintenance, for request/resolution tracking and workflow management. Customers’ real-world implementations of this solution have resulted in dramatic increases in productivity and in rapid return on investment (ROI).
Your everything HelpDesk implementation gives you state-of-the-art security options. For the on-premise version of everything HelpDesk, your data is as secure as you choose to make it. A blank database is available to you upon initial installation. From there, each customer is allowed to set its own security measures to best fit organizational needs. The cloud version of everything HelpDesk is stored in an extremely secure external third-party data center. This data center is highly secured using electronic surveillance and multi-factor access control systems. The data center is staffed by security guards and access is strictly monitored. In addition, all data back-ups are encrypted, and all traffic can also be encrypted.
Yes. The back-up process is simple and we encourage you to back-up your data frequently. For instructions on how to back-up your data, contact our support team at 801-335-0701 or email@example.com.
For a complete list of system requirements, click here.
Yes. everything HelpDesk is mobile compatible, and features a specialized interface designed for the iPhone, iPod Touch, and Android. The help desk software can also be accessed via other smart phones and tablets. Mobile accessibility allows technicians access to tickets while on the road, leading to increased productivity, reduced response time, and higher end user satisfaction.
To calculate your return on investment, click here.
Yes. All initial purchases of the everything HelpDesk solution include training and configuration support. For additional assistance with configuration, training, or support, please contact our support team by calling 801-742-8386, emailing firstname.lastname@example.org, or submitting a ticket through everything HelpDesk at support.grouplink.net.
Yes, it is possible to migrate data from a previous system to everything HelpDesk. To discuss your options with a GroupLink representative, call 801-335-0702 or email email@example.com. (Additional fees may apply.)
See customer success stories and testimonials by clicking here. These testimonials outline various customer experiences with everything HelpDesk. For examples on how customers are using the help desk software, view upcoming or past Customer Webinars. Our monthly Customer Webinars feature new or innovative ideas on using the help desk software, and often show customer examples.
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You can log in to a pre-populated, fully functional online sandbox which allows you to operate as a technician and/or end user. No installation required.