Benefits and Comparison
Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 benefits. (Details below are per June 2022 benefits. Click here to see the new June 2022 benefits, opportunities & pricing / licensing information.)
How does everything HelpDesk compare to other help desk products? Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.
FREE | LITE | FULL | TEAM | ENTERPRISE | |
Technician licenses | 3 | 3 | 3-10 | 11-25 | 26-150 Need more? Contact us. |
End Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Email-to-Ticket | ✓ | ✓ | ✓ | ✓ | ✓ |
Reporting | ✓ | ✓ | ✓ | ✓ | ✓ |
Knowledgebase | ✓ | ✓ | ✓ | ✓ | ✓ |
Custom Dashboards | ✓ | ✓ | ✓ | ✓ | ✓ |
Surveys | ✓ | ✓ | ✓ | ✓ | ✓ |
iOS & Android Apps | ✓ | ✓ | ✓ | ✓ | ✓ |
Available in the Cloud | ✓ | ✓ | ✓ | ✓ | |
Network Discvr/Dev Montr additional cost |
✓ | ✓ | ✓ | ✓ | |
Asset Management Unlimited in Full & Team |
✓ | ✓ | ✓ | ||
Barcode Scanning Using the iOS or Android App |
✓ | ✓ | ✓ | ||
Ticket Templates | ✓ | ✓ | ✓ | ||
Self-Service Portal (SSP) & Enterprise Service Catalog (ESC) enabled. First SSP page is free in Lite; unlimited pages in Full & Team |
✓ | ✓ | ✓ | ✓ | |
Montly price per tech, billed annually |
$0 |
$25 |
$49 |
$42 |
$37 |
Price per tech, billed month-to-month |
$0 |
$30 |
$59 |
$48 |
$42 |
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everything HelpDesk Enterprise K12 | ManageEngine ServiceDesk Plus | SolarWinds Web HelpDesk | Freshdesk | BMC Track-It! | |
Monthly price per technician | $30 | $49 | $60 | $40 Estate plan |
$66 |
Asset tracking | ✓ | ✓ | ✓ | ✓ | |
Ticket workflow | ✓ | ✓ | |||
LDAP integration | ✓ | ✓ | ✓ | ✓ | |
Department locations | ✓ | ✓ | |||
Department grouping | ✓ | ✓ | |||
Barcode Scanning Using the iOS or Android App |
✓ | ||||
Ticket Templates | ✓ | ||||
Self-service UI | ✓ | ✓ | ✓ | ||
Self-Service Portal (SSP) | ✓ | ✓ | ✓ | ✓ | |
Enterprise Service Catalog (ESC) enabled | ✓ | ||||
Auto-report distribution | ✓ | ✓ | |||
Custom escalation rules | ✓ | ✓ | |||
Custom dashboards | ✓ | ✓ | |||
Auto-dispatch of work orders | ✓ | ✓ | ✓ | ||
Custom screen views | ✓ | ||||
Custom logo | ✓ | ||||
Custom forms | ✓ | ✓ | ✓ | ||
Custom reporting | ✓ | ✓ | ✓ | ||
Suite of integrations | ✓ | ✓ | ✓ | ||
Knowledgebase | ✓ | ✓ | ✓ | ✓ | ✓ |
RESTful APIs | ✓ | ✓ | |||
Definable Roles (e.g. for ACL) | ✓ | ✓ | |||
Configurable automation (e.g., rule-based) | ✓ | ✓ | |||
Single sign-on (SSO) | ✓ | ✓ | ✓ | ||
SLA features | ✓ | ✓ | ✓ | Limited | |
Mobile enabled | ✓ | ✓ | ✓ | ✓ | ✓ |
Support widget | ✓ | ||||
Surveys | ✓ | ✓ | ✓ | ✓ | ✓ |
Multilingual | ✓ | ✓ | ✓ | ✓ | ✓ |