everything HelpDesk®

Features

Pricing

Case Studies

Try Now

everything HelpDesk®

Features   Pricing   Try Now

Pricing and Comparison

Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 pricing.

Want more than the Standard eHD benefits? Check into becoming a GroupLink Gold member here.

How does everything HelpDesk compare to other help desk products?​ Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.

FREE LITE FULL TEAM ENTERPRISE
Technician licenses 3 3 3-10 11-25 26-150
Need more?
Contact us.
End Users Unlimited Unlimited Unlimited Unlimited Unlimited
Email-to-Ticket ✓ ✓ ✓ ✓ ✓
Reporting ✓ ✓ ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
Custom Dashboards ✓ ✓ ✓ ✓ ✓
Surveys ✓ ✓ ✓ ✓ ✓
iOS & Android Apps ✓ ✓ ✓ ✓ ✓
Available in the Cloud ✓ ✓ ✓ ✓
Self-Service Portal (SSP)
first SSP page is free		 ✓ ✓ ✓ ✓
Network Discvr/Dev Montr
additional cost		 ✓ ✓ ✓ ✓
Asset Management
First 100 assets are free		 ✓ ✓ ✓
Ticket Templates ✓ ✓ ✓
Montly price per tech,
billed annually

$0

$20

$40

$33

$30
Price per tech, billed
month-to-month

$0

$24

$48

$40

$35
everything HelpDesk ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Monthly price per technician $30 $49 $60 $40
Estate plan		 $66
Asset tracking ✓ ✓ ✓ ✓
Ticket workflow ✓ ✓
LDAP integration ✓ ✓ ✓ ✓
Department locations ✓ ✓
Department grouping ✓ ✓
Self-service UI ✓ ✓ ✓
Auto-report distribution ✓ ✓
Custom escalation rules ✓ ✓
Custom dashboards ✓ ✓
Auto-dispatch of work orders ✓ ✓ ✓
Custom screen views ✓
Custom logo ✓
Custom forms ✓ ✓ ✓
Custom reporting ✓ ✓ ✓
Suite of integrations ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
RESTful APIs ✓ ✓
Definable Roles (e.g. for ACL) ✓ ✓
Configurable automation (e.g., rule-based) ✓ ✓
Single sign-on (SSO) ✓ ✓ ✓
SLA features ✓ ✓ ✓ Limited
Mobile enabled ✓ ✓ ✓ ✓ ✓
Support widget ✓
Surveys ✓ ✓ ✓ ✓ ✓
Multilingual ✓ ✓ ✓ ✓ ✓

Related links

Recent Blog Posts

Instantly try everything HelpDesk for FREE!

You can log in to a pre-populated, fully functional online sandbox which allows you to operate as a technician and/or end user. No installation required.

GET STARTED

Products

Company

Resources

CONTACT US

Linkedin Youtube Facebook Twitter