everything HelpDesk®

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everything HelpDesk®

Features   Pricing   Try Now

Pricing and Comparison

Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 pricing.

FREE LITE FULL TEAM ENTERPRISE
Technician licenses 3 3 3-10 11-25 26-150
Need more?
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End Users Unlimited Unlimited Unlimited Unlimited Unlimited
Email-to-Ticket ✓ ✓ ✓ ✓ ✓
Reporting ✓ ✓ ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
Custom Dashboards ✓ ✓ ✓ ✓ ✓
Surveys ✓ ✓ ✓ ✓ ✓
Available in the Cloud ✓ ✓ ✓ ✓
Network Management Additional cost ✓ ✓ ✓
Asset Management
First 100 assets are free		 ✓ ✓ ✓
Ticket Templates ✓ ✓ ✓
Montly price per tech,
billed annually

$0

$20

$40

$33

$30
Price per tech, billed
month-to-month

$0

$24

$48

$40

$35

How does everything HelpDesk compare to other help desk products?​ Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.

everything HelpDesk ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Monthly price per technician $30 $49 $60 $40
Estate plan		 $66
Asset tracking ✓ ✓ ✓ ✓
Ticket workflow ✓ ✓
LDAP integration ✓ ✓ ✓ ✓
Department locations ✓ ✓
Department grouping ✓ ✓
Self-service UI ✓ ✓ ✓
Auto-report distribution ✓ ✓
Custom escalation rules ✓ ✓
Custom dashboards ✓ ✓
Auto-dispatch of work orders ✓ ✓ ✓
Custom screen views ✓
Custom logo ✓
Custom forms ✓ ✓ ✓
Custom reporting ✓ ✓ ✓
Suite of integrations ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
RESTful APIs ✓ ✓
Definable Roles (e.g. for ACL) ✓ ✓
Configurable automation (e.g., rule-based) ✓ ✓
Single sign-on (SSO) ✓ ✓ ✓
SLA features ✓ ✓ ✓ Limited
Mobile enabled ✓ ✓ ✓ ✓ ✓
Support widget ✓
Surveys ✓ ✓ ✓ ✓ ✓
Multilingual ✓ ✓ ✓ ✓ ✓

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