GroupLink » everything HelpDesk® Pricing and Comparison

	Free $0	Lite $20/month $20/month billed annually $24 month-to-month	Full $40/month per tech $40/month billed annually $48 month-to-month K-12 pricing available - Learn more	Team $33/month per tech $33/month billed annually $40 month-to-month K-12 pricing available - Learn more	Enterprise $30/month per tech $30/month billed annually $35 month-to-month K-12 pricing available - Learn more
Technician licenses	1-3	1-3	3-10	11-25	26+
End Users	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Email-to-Ticket
Reporting
Knowledgebase
Custom Dashboards
Surveys
Available in the Cloud
Network Management		Additional cost*
Asset Management
Ticket Templates
	Download Now On-Premise Only	Buy NowCloud	Try for Free Cloud or On-Premise Buy Now	Try for Free Cloud or On-Premise Buy Now	Try for Free Cloud or On-Premise Buy Now

*Contact us to determine accurate costs

Enterprise editions, apples-to-apples comparison

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	GroupLink's everything HelpDesk	ManageEngine ServiceDesk Plus	SolarWinds Web HelpDesk	Freshdesk	BMC Track-It!
Price per technician	$30/month per technician (billed annually)	$49/month per technician (billed annually)	$60/month per user	$40/month per agent (Estate plan)	$66/month per technician
Asset tracking
Ticket Workflow
LDAP Integration
Department Locations
Department Grouping
Self-Service UI
Auto-Report Distribution
Custom Escalation Rules
Custom Dashboards
Auto-Dispatch of Work Orders
Custom Screen Views
Custom logo, etc.
Custom Forms
Custom Reporting
Suite of Integrations
Knowledge Base
RESTful APIs
Definable Roles (e.g. for ACL)
Config'ble Automation (e.g., rule-based)
Single Sign-on (SSO)
SLA Features					Limited
Mobile Enabled
Support Widget
Surveys
Multi-Lingual

Free