Benefits and Comparison

Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 benefits. (Details below are per June 2022 benefits. Click here to see the new June 2022 benefits, opportunities & pricing / licensing information.)

How does everything HelpDesk compare to other help desk products?​ Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.

FREE LITE FULL TEAM ENTERPRISE
Technician licenses 3 3 3-10 11-25 26-150
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End Users Unlimited Unlimited Unlimited Unlimited Unlimited
Email-to-Ticket
Reporting
Knowledgebase
Custom Dashboards
Surveys
iOS & Android Apps
Available in the Cloud
Network Discvr/Dev Montr
additional cost
Asset Management
Unlimited in Full & Team
Barcode Scanning
Using the iOS or Android App
Ticket Templates
Self-Service Portal (SSP)
& Enterprise Service Catalog (ESC) enabled.
First SSP page is free in Lite;
unlimited pages in Full & Team
Montly price per tech,
billed annually

$0

$25

$49

$42

$37

Price per tech, billed
month-to-month

$0

$30

$59

$48

$42

Instantly try everything HelpDesk for FREE!

You can log in to a pre-populated, fully functional online sandbox which allows you to operate as a technician and/or end user. No installation required.

everything HelpDesk
Enterprise K12
ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Monthly price per technician $30 $49 $60 $40
Estate plan
$66
Asset tracking
Ticket workflow
LDAP integration
Department locations
Department grouping
Barcode Scanning
Using the iOS or Android App
Ticket Templates
Self-service UI
Self-Service Portal (SSP)
Enterprise Service Catalog (ESC) enabled
Auto-report distribution
Custom escalation rules
Custom dashboards
Auto-dispatch of work orders
Custom screen views
Custom logo
Custom forms
Custom reporting
Suite of integrations
Knowledgebase
RESTful APIs
Definable Roles (e.g. for ACL)
Configurable automation (e.g., rule-based)
Single sign-on (SSO)
SLA features Limited
Mobile enabled
Support widget
Surveys
Multilingual