everything HelpDesk®

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everything HelpDesk®

Features   Pricing   Try Now

Benefits and Comparison

Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 benefits. (Details below are per June 2022 benefits. Click here to see the new June 2022 benefits, opportunities & pricing / licensing information.)

How does everything HelpDesk compare to other help desk products?​ Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.

FREE LITE FULL TEAM ENTERPRISE
Technician licenses 3 3 3-10 11-25 26-150
Need more?
Contact us.
End Users Unlimited Unlimited Unlimited Unlimited Unlimited
Email-to-Ticket ✓ ✓ ✓ ✓ ✓
Reporting ✓ ✓ ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
Custom Dashboards ✓ ✓ ✓ ✓ ✓
Surveys ✓ ✓ ✓ ✓ ✓
iOS & Android Apps ✓ ✓ ✓ ✓ ✓
Available in the Cloud ✓ ✓ ✓ ✓
Network Discvr/Dev Montr
additional cost		 ✓ ✓ ✓ ✓
Asset Management
Unlimited in Full & Team		 ✓ ✓ ✓
Barcode Scanning
Using the iOS or Android App		 ✓ ✓ ✓
Ticket Templates ✓ ✓ ✓
Self-Service Portal (SSP)
& Enterprise Service Catalog (ESC) enabled.
First SSP page is free in Lite;
unlimited pages in Full & Team		 ✓ ✓ ✓ ✓
Montly price per tech,
billed annually

$0

$25

$49

$42

$37
Price per tech, billed
month-to-month

$0

$30

$59

$48

$42

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everything HelpDesk
Enterprise K12 		ManageEngine ServiceDesk Plus SolarWinds Web HelpDesk Freshdesk BMC Track-It!
Monthly price per technician $30 $49 $60 $40
Estate plan		 $66
Asset tracking ✓ ✓ ✓ ✓
Ticket workflow ✓ ✓
LDAP integration ✓ ✓ ✓ ✓
Department locations ✓ ✓
Department grouping ✓ ✓
Barcode Scanning
Using the iOS or Android App		 ✓
Ticket Templates ✓
Self-service UI ✓ ✓ ✓
Self-Service Portal (SSP) ✓ ✓ ✓ ✓
Enterprise Service Catalog (ESC) enabled ✓
Auto-report distribution ✓ ✓
Custom escalation rules ✓ ✓
Custom dashboards ✓ ✓
Auto-dispatch of work orders ✓ ✓ ✓
Custom screen views ✓
Custom logo ✓
Custom forms ✓ ✓ ✓
Custom reporting ✓ ✓ ✓
Suite of integrations ✓ ✓ ✓
Knowledgebase ✓ ✓ ✓ ✓ ✓
RESTful APIs ✓ ✓
Definable Roles (e.g. for ACL) ✓ ✓
Configurable automation (e.g., rule-based) ✓ ✓
Single sign-on (SSO) ✓ ✓ ✓
SLA features ✓ ✓ ✓ Limited
Mobile enabled ✓ ✓ ✓ ✓ ✓
Support widget ✓
Surveys ✓ ✓ ✓ ✓ ✓
Multilingual ✓ ✓ ✓ ✓ ✓