Pricing and Comparison
Simple, straightforward, affordable pricing. Plans built for teams of all types and sizes. Paid plans start at just $20/user. Click here for K-12 pricing.
FREE | LITE | FULL | TEAM | ENTERPRISE | |
Technician licenses | 3 | 3 | 3-10 | 11-25 | 26+ |
End Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Email-to-Ticket | ✓ | ✓ | ✓ | ✓ | ✓ |
Reporting | ✓ | ✓ | ✓ | ✓ | ✓ |
Knowledgebase | ✓ | ✓ | ✓ | ✓ | ✓ |
Custom Dashboards | ✓ | ✓ | ✓ | ✓ | ✓ |
Surveys | ✓ | ✓ | ✓ | ✓ | ✓ |
Available in the Cloud | ✓ | ✓ | ✓ | ✓ | |
Network Management | Additional cost | ✓ | ✓ | ✓ | |
Asset Management | ✓ | ✓ | ✓ | ||
Ticket Templates | ✓ | ✓ | ✓ | ||
Montly price per tech, billed annually |
$0 |
$20 |
$40 |
$33 |
$30 |
Price per tech, billed month-to-month |
$0 |
$24 |
$48 |
$40 |
$35 |
How does everything HelpDesk compare to other help desk products? Here’s an apples-to-apples comparison between everything HelpDesk and other help desk platforms, based on Enterprise editions. Not the comparison you wish to see? Let us know.
everything HelpDesk | ManageEngine ServiceDesk Plus | SolarWinds Web HelpDesk | Freshdesk | BMC Track-It! | |
Monthly price per technician | $30 | $49 | $60 | $40 Estate plan |
$66 |
Asset tracking | ✓ | ✓ | ✓ | ✓ | |
Ticket workflow | ✓ | ✓ | |||
LDAP integration | ✓ | ✓ | ✓ | ✓ | |
Department locations | ✓ | ✓ | |||
Department grouping | ✓ | ✓ | |||
Self-service UI | ✓ | ✓ | ✓ | ||
Auto-report distribution | ✓ | ✓ | |||
Custom escalation rules | ✓ | ✓ | |||
Custom dashboards | ✓ | ✓ | |||
Auto-dispatch of work orders | ✓ | ✓ | ✓ | ||
Custom screen views | ✓ | ||||
Custom logo | ✓ | ||||
Custom forms | ✓ | ✓ | ✓ | ||
Custom reporting | ✓ | ✓ | ✓ | ||
Suite of integrations | ✓ | ✓ | ✓ | ||
Knowledgebase | ✓ | ✓ | ✓ | ✓ | ✓ |
RESTful APIs | ✓ | ✓ | |||
Definable Roles (e.g. for ACL) | ✓ | ✓ | |||
Configurable automation (e.g., rule-based) | ✓ | ✓ | |||
Single sign-on (SSO) | ✓ | ✓ | ✓ | ||
SLA features | ✓ | ✓ | ✓ | Limited | |
Mobile enabled | ✓ | ✓ | ✓ | ✓ | ✓ |
Support widget | ✓ | ||||
Surveys | ✓ | ✓ | ✓ | ✓ | ✓ |
Multilingual | ✓ | ✓ | ✓ | ✓ | ✓ |
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