System Requirements

Client Machine Web-Browser Requirements
  • Internet Explorer® 10 or higher
  • Firefox® 2.5 or higher
  • Safari® 4 or higher
  • Google Chrome 6 or higher


Supported Mobile Devices
  • Android Mobile Devices v1.1 or higher
  • Blackberry® Bold v4.6
  • Blackberry® Curve v4.6
  • iPhone® v3.0 or higher
  • iPod touch® v3.0 or higher
  • Windows® Mobile v5.2


Server Machine System Requirements
  • Minimum of 2 GB of RAM
  • Java® -J2SE 1.5 or higher
  • J2EE compliant application server (Tomcat, JBoss®, WebSphere®, or WebLogic)
  • One of the Following Operating Systems:
    • Microsoft® Windows® (XP, Server 2000 or higher)
    • Major Linux® Distributions (Ubuntu®, RedHat®, Fedora®)
    • Novell®‘s OES, OES2, SUSE®, SLES® 9 or higher
    • Mac OS® X 10.4 or higher
  • SMTP Email Server (required for sending outgoing email notifications)*
  • POP 3 or IMAP compatible mail server (required for email to ticket feature)*
  • Active Directory®, eDirectory, or Apple® Open Directory (required for LDAP integration)*


Database Requirements
  • Minimum of 1 GB free Hard Drive Space (expandable as needed)
  • MySQL Database Server® (5.0 or higher)


*Not required for core GroupLink® Incident Tracking functionality.

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