When self-service technology, including self-service portals (SSPs), first came on the scene, company executives thought of it only as a way to save money and time. Over time, however, SSPs came to be known as a way to empower everyone involved in them, from the user right on up to the CEO of the company....
"Enabling Self-Service Technology – Its ROI & Empowerment for CFOs, CIOs & CTOs: User “Empowerment” Successes"Read more