GroupLink® Workflow Process & Incident Tracking
Simplify incident requests, increase productivity, improve communication, streamline and track issues, and report progress
Simplify incident requests
Ensure your end users can easily submit requests or incidents using our Email-to-Ticket feature or customizable, web-based forms. The submission form displays required and customized fields and can be modified based on your organization’s needs. Enjoy auto-ticket-routing ensuring the right technician automatically gets the right tickets. SSO including LDAP is available.
Increase productivity
Stay one step ahead of your organizational processes and routine tasks with our workflow ticket automation feature called Ticket Templates. Effectively manage your hardware and software inventory and the clients to which they are assigned using Asset Management. Reduce end user incident requests with the self-help Knowledgebase. Use one system to fill the needs of many departments including IT, Human Resources, Facilities, Maintenance and more.
Improve user satisfaction
The reporting tool gives you key performance indicators which show technician performance, tickets by category and location with elapsed time, and any other areas of concern. Schedule reports to automatically be generated and delivered by email daily, weekly or monthly. Create and maintain your Service Level Agreements through automatic ticket escalation and routing based on things like priority, status, and elapsed time.
Simple, straightforward, affordable pricing
FREE
$0/month
Billed annually or
$25 month-to-month
3 team member licenses
End users
Email-to-Incident
Reporting
Knowledgebase
Custom dashboards
Surveys
LITE
$29/month/tech
Billed annually or
$30/tech/mo billed quarterly
3 team member licenses
End users
Email-to-Incident
Reporting
Knowledgebase
Custom dashboards
Surveys
Available in the cloud
FULL
$43-57/month/tech
Billed annually
3-10 team member licenses
End users
Email-to-Incident
Reporting
Knowledgebase
Custom dashboards
Surveys
Available in the cloud
Incident templates
Case Studies
See what positive impact GroupLink has made for organizations of various sizes and industry.
Higher education
“We use GroupLink®’s everything HelpDesk® to support our faculty and staff in everyday service requests. We also use it to track our servers, routers, upgrades and hardware issues.”
Local government
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
K-12 education
“This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”
Try Workflow Process & Incident Tracking for FREE!
Request a free hosted 30 day trial of GroupLink® Incident Tracking in the cloud, which can be converted to a full production version at the end of the trial. All your information is confidential and will not be shared or sold. No credit card required!