Our Products
GroupLink’s suite of products help organizations add business process intelligence and profitability while reducing total cost of ownership.
ContactWise centralizes and manages contact information, which gives organizations more time to build relationships and drive business, rather than spend time supporting a CRM. This solution increases productivity by leveraging existing infrastructure and allowing organizations to:
- Manage customer relationships
- Track essential information
- Generate powerful reports
- Build customer referrals
eReferrals enables banks, credit unions and other financial institutions to collect and distribute leads from a central database. This solution provides comprehensive account and interaction history, and allows institutions to:
- Streamline and track issues
- Improve communication
- Gauge performance
- Report progress
- Network discovery with UVexplorer®
Our help desk software is mobile, web-based, and user-friendly, and will fulfill the needs of multiple departments for incident tracking and workflow management. Implementing this solution increases effectiveness, reduces total cost of ownership, and allows organizations to:
- Increase conversion rates
- Deliver comprehensive reports
- Manage and automate closure processes
- Ensure security through directory authentication
Streamline network management by automating processes involving network devices, assets and vendors:
- Discover and analyze network devices
- Keep track of inventory details for every unique device on the network
- Track devices and assets within everything HelpDesk®
- Network management within a single local install
GroupLink’s ITSM suite helps IT organizations implement an ITIL-based solution which allows teams to:
- Boost productivity by working only on unique tasks
- Get projects completed faster and more efficiently
- Increase teamwork and participation
- Capture intellectual property
GroupLinkMDM, powered by Notify Technology, provides tools to minimize risks of mobile technology in organizations. This mobile device management solution helps maintain visibility and control of users and data, and allows organizations to:
- Create policies
- Manage security
- Capture real-time data
- Monitor status through graphical dashboards
Share routine IT tasks within a department allowing help desk personnel to:
- Monitor and track devices and assets within a network
- Securely automate and authorize remote IT functions
- Manage help desk, ticket and incident tracking
- Build a service desk and a self-service portal
Simplify compliance with state, local, and federal laws regarding school and student safety:
- Minimize liability from student infractions
- Improve student accountability through behavior tracking
- Send automatic alerts, auto-generate reports, and assign cases all through one system
- Be proactive and engage with early warning signs.
#1 for government, police, law enforcement allowing organizations to:
- Simplify incident resolution
- Increase productivity
- Improve communication
- Unify workflow and business processes
- Report progress