GroupLink® and IT Service Management (ITSM)

ITIL-based ITSM suite solution for IT organizations​

ITSM

What is included in Groupink's ITSM suite?

Monitor topology and discovery of devices and assets on network

Explorer

Securely automate and authorize remote IT functions

PowerShare

Change management

Change Management

Help desk, ticket tracking and incident management

everything HelpDesk

Knowledge management

everything HelpDesk

Problem management

Problem Management

Self-service portal

Self-service portal

Service asset & configuration management

Service Asset & Configuration Management

Service catalog

everything HelpDesk

Case Studies

See what positive impact GroupLink has made for organizations of various sizes and industry.

Higher education

“We use GroupLink®’s everything HelpDesk® to support our faculty and staff in everyday service requests. We also use it to track our servers, routers, upgrades and hardware issues.”

Local government

“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”

K-12 education

“This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”