GroupLink® and IT Service Management (ITSM)
ITIL-based ITSM suite solution for IT organizations
What is included in Groupink's ITSM suite?
Monitor topology and discovery of devices and assets on network
Explorer
Securely automate and authorize remote IT functions
PowerShare
Change management
Change Management
Help desk, ticket tracking and incident management
everything HelpDesk
Knowledge management
everything HelpDesk
Problem management
Problem Management
Self-service portal
Self-service portal
Service asset & configuration management
Service Asset & Configuration Management
Service catalog
Enterprise service catalog
Service desk
everything HelpDesk
Case Studies
See what positive impact GroupLink has made for organizations of various sizes and industry.
Higher education
“We use GroupLink®’s everything HelpDesk® to support our faculty and staff in everyday service requests. We also use it to track our servers, routers, upgrades and hardware issues.”
Local government
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
K-12 education
“This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”