everything HelpDesk®
Simplify incident requests, increase productivity, improve communication, streamline and track issues, and report progress
Simplify incident requests
Ensure your end users can easily submit requests or incidents using our Email-to-Ticket feature or customizable, web-based forms. The submission form displays required and customized fields and can be modified based on your organization’s needs. Enjoy auto-ticket-routing ensuring the right technician automatically gets the right tickets. SSO including LDAP is available.
Increase productivity
Stay one step ahead of your organizational processes and routine tasks with our workflow ticket automation feature called Ticket Templates. Effectively manage your hardware and software inventory and the clients to which they are assigned using Asset Management. Reduce end user incident requests with the self-help Knowledgebase. Use one system to fill the needs of many departments including IT, Human Resources, Facilities, Maintenance and more.
Improve user satisfaction
The reporting tool gives you key performance indicators which show technician performance, tickets by category and location with elapsed time, and any other areas of concern. Schedule reports to automatically be generated and delivered by email daily, weekly or monthly. Create and maintain your Service Level Agreements through automatic ticket escalation and routing based on things like priority, status, and elapsed time.
Simple, straightforward, affordable pricing
Plans built for teams of all types and sizes. Paid plans start at just $29/tech/mo. K-12 benefits & pricing also available. (To see the latest benefits information for all industries. click here.)
FREE
$0/month
Billed annually or
$25 month-to-month
3 technician licenses
Unlimited end users
Email-to-Ticket
Reporting
Knowledgebase
Custom dashboards
Surveys
iOS & Android Apps
Self-Service Portal (SSP)
LITE
$29/month/tech
Billed annually or
$30 month-to-month
3 technician licenses
Unlimited end users
Email-to-Ticket
Reporting
Knowledgebase
Custom dashboards
Surveys
iOS & Android Apps
Self-Service Portal (SSP)
Available in the Cloud
FULL, etc.
$43-57/month/tech
Billed annually
3-10 technician licenses
Unlimited end users
Email-to-Ticket
Reporting
Knowledgebase
Custom dashboards
Surveys
iOS & Android Apps
Self-Service Portal (SSP)
Network Discovery (add’l cost)
Dev Monitoring (add’l cost)
Available in the Cloud
Asset Management
Ticket Templates
Case Studies
See what positive impact everything HelpDesk has made for organizations of various sizes and industry.
Higher education
“We use GroupLink®’s everything HelpDesk® to support our faculty and staff in everyday service requests. We also use it to track our servers, routers, upgrades and hardware issues.”
Local government
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
K-12 education
“This is our school’s second year in using the everything HelpDesk® product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”
Instantly try everything HelpDesk for FREE!
You can log in to a pre-populated, fully functional online sandbox which allows you to operate as a technician and/or end user. No installation required.