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As the novel coronavirus (COVID-19) continues to impact our GroupLink Community and daily lives, we offer no-cost e-workflow coaching as well as no-cost additional licenses of GroupLink everything HelpDesk to help you through employees working remotely during the crisis (through the pandemic lock-down, and for 4 months beyond, as needed). Click here to request work-from-home and e-workflow coaching and/or to request additional licenses.
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Simplify Incident Requests

Ensure your end users can easily submit requests or incidents using our Email-to-Ticket feature or customizable, web-based forms. The submission form displays required and customized fields and can be modified based on your organization's needs. Enjoy auto-ticket-routing ensuring the right technician automatically gets the right tickets. SSO including LDAP is available. Learn more here

Increase Productivity

Stay one step ahead of your organizational processes and routine tasks with our workflow ticket automation feature called Ticket Templates. Effectively manage your hardware and software inventory and the clients to which they are assigned using Asset Management. Reduce end user incident requests with the self-help Knowledgebase. Use one system to fill the needs of many departments including IT, Human Resources, Facilities, Maintenance and more. Learn more here

Improve End User Satisfaction

The reporting tool gives you key performance indicators which show technician performance, tickets by category and location with elapsed time, and any other areas of concern. Schedule reports to automatically be generated and delivered by email daily, weekly or monthly. Create and maintain your Service Level Agreements through automatic ticket escalation and routing based on things like priority, status, and elapsed time. Learn more here





As low as $20/month


As low as $40/month

Enterprise Pricing Available
K-12 pricing available - Learn more
Technician licenses
Up to 3
Up to 3
End users
Custom dashboards
Available in the Cloud
Asset Management
Ticket Templates

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Case Studies