Latest Release (v12.0.2)
War File Only* (Use this if you already have Tomcat 9.0.45, Java® 8, and a database server configured and are comfortable deploying a war file) updated 17 September 2021
This is for use with MySQL, PostgreSQL, Oracle or MS SQL Server databases.
If you haven’t already installed v11.5.1 with this process, before installing this latest release, delete the lucene folder. This is located in a hidden folder named .ehelpdesk)
Installer downloads (for legacy on-premise customers only*)
* If you are a legacy on-premise customer and would like to have ongoing access to use the latest installation package, please contact us at email@example.com.