GroupLink services over 1,000 enterprise customers and 4,000 worldwide implementations from our U.S. headquarters in Bountiful, Utah. Our solutions are comprehensive and feature ITSM solutions (service desk, service asset configuration management, change management, problem management, etc.) help desk / customer service, sales force automation, contact management and report development services which quickly unify an organization’s customer related applications and data into a whole customer view. Our solutions are based on internet, mobile and open standards that can be deployed as micro services, windows or mobile based applications with API integration to popular platforms, databases and applications.
Users of GroupLink ITSM and SFA/CRM technologies include industrial, commercial, academic and government organizations worldwide. A specific sub-market which has benefited greatly from GroupLink sales force automation, referral management, contact management, and opportunity management is the banking and financial services industry. Financial service organizations in North America and internationally have seen significant increases in revenue and enhanced customer service with GroupLink solutions.
GroupLink was organized in 1996 with a mission of delighting our customers with world class, best-practices ITSM, Service Desk & CRM/SFA software. Our goal is to consistently deliver high-performance support services, support materials and products that exceed our customers' expectations and leverage their existing IT investments. GroupLink customers have seen rapid return on investment (ROI) through top-line revenue growth, through increased customer satisfaction and loyalty, and through improved metrics for tracking IT incidents & IT investments.