GroupLink services over 1,000 enterprise customers and 4,000 worldwide implementations from our U.S. headquarters in Centerville, a suburb of Salt Lake City, Utah. Our solutions are comprehensive and feature ITSM solutions (service desk, service asset configuration management, change management, problem management, etc.) help desk / customer service, sales force automation, contact management and report development services which quickly unify an organization’s customer related applications and data into a whole customer view. Our solutions are based on internet, mobile and open standards that can be deployed as micro services, windows or mobile based applications with API integration to popular platforms, databases and applications.
Users of GroupLink ITSM and SFA/CRM technologies include industrial, commercial, academic and government organizations worldwide. A specific sub-market which has benefited greatly from GroupLink sales force automation, referral management, contact management, and opportunity management is the banking and financial services industry. Financial service organizations in North America and internationally have seen significant increases in revenue and enhanced customer service with GroupLink solutions.
GroupLink was organized in 1996 with a mission of delighting our customers with world class, best-practices ITSM, Service Desk & CRM/SFA software. Our goal is to consistently deliver high-performance support services, support materials and products that exceed our customers’ expectations and leverage their existing IT investments. GroupLink customers have seen rapid return on investment (ROI) through top-line revenue growth, through increased customer satisfaction and loyalty, and through improved metrics for tracking IT incidents & IT investments.
CEO and Co-Founder
David S. Turner is President, CEO and co-founder of GroupLink. He also brings thirty years experience in industrial software design, development and implementation.
While directing GroupLink to its current position (Mr. Turner joined GroupLink full-time in 2000), he has focused the company on the ITIL Service Support / help desk market, and the Customer Relationship Management (CRM) market. He has also directed other areas of the business growth toward ITIL and CRM related components, including eReporting, e-business workflow, and integration with third-party partners. Mr. Turner has introduced and managed account relationships with key GroupLink customers, including Lincoln National Corporation, Merita International Bank, New York City, Shell Oil, and Walt Disney World. Prior to joining GroupLink full-time, Mr. Turner started product marketing and sales for successful industrial software products at AutoSimulations, Inc. and Eyring Corporation. That experience included large scale industrial design, automation and integration projects with such customers as General Motors, Michelin Tire, Northrop Grumman, Proctor and Gamble and others. He has also served on the faculty of Brigham Young University.
Mr. Turner has received credentials from the National CRM Association as a CRM Certified Professional. He has a B.S. in Materials Science and Engineering from the University of Utah and an MBA from Brigham Young University.
Dean Jolley has over 30 years of experience in the high technology industry. In 1985, Mr. Jolley founded Auto-Soft Corporation, at the time the only independent supplier of distribution and automation software in the world. At one time, all computer and memory chips throughout the world were made under the material tracking control of an Auto-Soft product. Software products for distribution were also developed, and Warehouse RX became the standard corporate worldwide real-time distribution software for Intel, Motorola Communications, Duty Free Shops, etc. In 1989, Mr. Jolley formed Eskay Corporation, the North American sales arm for an automation equipment supplier from Japan, Daifuku Ltd., which grew to $65M in sales by 2000. Mr. Jolley subsequently sold his interest in this company and, in 1997, also sold Auto-Soft Corporation.
Currently, Mr. Jolley is involved in the startup or growth of several companies where his involvement ranges from majority ownership, minority ownership, sitting board member, and/or technical or business management roles.
Board Advisory Consultant
Brad L. Porter has over 25 years experience directing global and domestic projects and teams in both the engineering and high-tech fields. Mr. Porter worked in the Fortune 500 community, directing multi-million dollar projects involving the selection and deployment of state of the art, best-practices based technical infrastructure. Mr. Porter also directed multi-million dollar projects involving the development of web services and web portal technologies for Citrix Systems Inc. and assisted in the migration of software assets from the Sequoia and Erogo Inc. acquisitions by Citrix. Mr. Porter also directed development of supply chain and merchandising software systems for Armature Inc., a British company, later acquired by Lawson Inc. He also directed development for a small startup company called Discounts Direct, later known as Overstock.com
Mr. Porter earned a B.S. in Computer Science from Weber State University and an M.B.A. from the University of Texas at Dallas. Mr. Porter serves on the board of the Project Management Institute, Northern Utah Chapter. Mr. Porter is PMP certified by PMI and is a staunch supporter of best-practices based project management.