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Watch this space for tips and how-to guides to help you use your GroupLink products more efficiently, as well as general helpful IT information and resources.
IT War Stories: Front Line, Sob Line, Laugh Line, and Supply Line – Part 6 of a 10-Part Series
Whether it’s an immediate laugh-out-loud situation or the kind of thing that becomes funnier in retrospect, there’s no denying that laughter is a part of every IT tech’s life. We are sure that some of these IT pros didn’t think their war story was all too hilarious at the moment they occurred. But they —
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 5 of 10 – Sob Line Examples (continued)
Into every life a little rain must fall — and into every IT help desk professional’s workday, a few tears, too. Whether those tears are coming from the IT pros or a client, not every day on the job is a good one. Of course, we all love happy endings, so rest assured that some
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 4 of 10 – Sob Line Examples
While many help desk horror stories will make you laugh, some of them are just plain sad. Sometimes it’s disappointing a user, sometimes it’s something important not working, and sometimes, unfortunately, it’s clients making techs feel sad. We have rounded up various ‘sob line’ stories that will tug at your heartstrings and maybe give you
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 3 of 10 – Front Line Examples (continued)
Front line IT workers are the first to encounter someone who needs help with their technology. That means they need to know a lot about everything — and that they will encounter a lot of people! IT front-line workers usually respond to everyday support issues, frequently asked questions, and basic difficulties. Sometimes, as you will
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 2 of 10 – Front Line Examples
Who are front-line IT workers, and why do their stories matter? Like any other industry, front-line IT workers are the staff required to provide an essential service to customers. For many IT professionals, the front line means being the first contact in providing technology and support to other front-line workers and services in areas like
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 1 of a 10-Part Series
If you ask an IT professional to tell you their best story from their time on the job, they are sure to have at least one memorable tale that deserves to be told. And, if you ask an IT support specialist their worst work war story, odds are they have something to share in that
Enabling Self-Service Technology – Its ROI & Empowerment for CFOs, CIOs & CTOs: Summary of a 10-Part Series
Just as we introduced self-service technology for CFOs, CIOs, and CTOs, we will summarize all of the advice and information given in this series so you can have it at your fingertips. Each article offers a deeper look at specific subjects. But, taken as a whole, we hope this series will inspire and guide you.
Enabling Self-Service Technology – Its ROI & Empowerment for CFOs, CIOs & CTOs: Implementation Goals, Metrics & Timelines
As your organization moves toward enabling self-service technology, it is important to set clear implementation goals, metrics and timelines. This is the information and the planning you need to ensure your project is as successful as possible. The goals and metrics allow you to measure efforts while a timeline keeps you on track. If any