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Watch this space for tips and how-to guides to help you use your GroupLink products more efficiently, as well as general helpful IT information and resources.
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 9 of 10 – Supply Line Examples (continued)
We’re back with more IT war stories. These tech worker tales come from the supply line — that is, the products that clients often require help navigating. Some of the stories are funny, and some might make you cringe, but they all share a common thread: a support specialist working hard to fix the situation,
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 8 of 10 – Supply Line Examples
Sometimes a technology problem revolves around the supply line — that is, the product. From physical products to productized services, clients can run into problems with all sorts of things. When they do, they will reach out to tech support in one way or another. Over the phone, on chat, with an email ticket, or
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 7 of 10 – Laugh Line Examples (continued)
Laughter, as the saying goes, is the best medicine. Every IT professional has had a hard day on the job, a client concern that is challenging to resolve, or a problem that just won’t seem to go away. Sometimes, a dose of humor — intentional or not — is the cure, giving IT workers a
IT War Stories: Front Line, Sob Line, Laugh Line, and Supply Line – Part 6 of a 10-Part Series
Whether it’s an immediate laugh-out-loud situation or the kind of thing that becomes funnier in retrospect, there’s no denying that laughter is a part of every IT tech’s life. We are sure that some of these IT pros didn’t think their war story was all too hilarious at the moment they occurred. But they —
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 5 of 10 – Sob Line Examples (continued)
Into every life a little rain must fall — and into every IT help desk professional’s workday, a few tears, too. Whether those tears are coming from the IT pros or a client, not every day on the job is a good one. Of course, we all love happy endings, so rest assured that some
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 4 of 10 – Sob Line Examples
While many help desk horror stories will make you laugh, some of them are just plain sad. Sometimes it’s disappointing a user, sometimes it’s something important not working, and sometimes, unfortunately, it’s clients making techs feel sad. We have rounded up various ‘sob line’ stories that will tug at your heartstrings and maybe give you
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 3 of 10 – Front Line Examples (continued)
Front line IT workers are the first to encounter someone who needs help with their technology. That means they need to know a lot about everything — and that they will encounter a lot of people! IT front-line workers usually respond to everyday support issues, frequently asked questions, and basic difficulties. Sometimes, as you will
IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 2 of 10 – Front Line Examples
Who are front-line IT workers, and why do their stories matter? Like any other industry, front-line IT workers are the staff required to provide an essential service to customers. For many IT professionals, the front line means being the first contact in providing technology and support to other front-line workers and services in areas like