Aurora Illinois, 4 March, 2024 (For immediate release.) — The City of Aurora Illinois and GroupLink Corporation announce today their joint work in implementing the City’s AI “Team Learning” Citizen Portal.
Michael Pegues, Chief Information Officer (CIO) for the City of Aurora Illinois is quoted: “… [Since 2006] the City of Aurora has endorsed GroupLink Corporation as a strategic partner in its “Smart City” initiatives…”. An example of the “Smart City” vision can be seen here: https://smartaurora.com.
“We’ve worked together as trusted partners …in supporting the City’s aggressive mission and in supporting the City’s IT and business process solutions for its citizens…” says Mr. Pegues, who was featured when the City made its AI (Artificial Intelligence) announcement just a few weeks ago in the Chicago Tribune. (See here: https://www.chicagotribune.com/2023/12/18/aurora-to-look-at-use-of-artifical-intelligence)
GroupLink’s Director of Customer Success, Kathryn Thomas explains: “Whether one’s responsibility or role is with the City’s Operations, Training, Finance, Technology, Safety or other … we all thrive when our best work can be visible, and can be prioritized, organized, and recognized. We each also benefit from knowing a history of successful results from the past … and from applying that knowledge to accomplish future successes…” Ms. Thomas went on to say: “When team members in an organization share this vision of helping each other apply Best Practices in each of their roles – to help the organization achieve its overall mission … We refer to this with the phrase ‘Team Learning equals Real Intelligence’… This is where AI’s “rubber hits the road.”
For more information about the AI “Team Learning” Citizen Portal visit https://grouplink.com/products/itsm/self-service-portal/
About GroupLink: GroupLink Corporation, makers of the everything HelpDesk (eHD) service desk and enterprise self-service / AI solutions, and other ITSM solutions, services over 1,000 enterprise and 4,000 worldwide implementations from US headquarters in Centerville, Utah, a suburb of Salt Lake City. Whether deployed for Government entities, Education organizations, or commercial organizations, GroupLink’s best-practices Enterprise Self-Service and AI “Team Learning” (machine learning) systems help customers automate and add intelligence to their business processes, enhance their productivity / profitability, and lower total cost of ownership.
GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.
About the City of Aurora: Located 35 miles west of Chicago, Aurora is the second largest city in Illinois with a population of 200,456. Aurora is known as the “City of Lights” because it was one of the first in the nation to illuminate its streets with electric lights. Situated along the Fox River and the Ronald Reagan Memorial Tollway (Interstate 88), the city extends 46 square miles encompassing Kane, DuPage, Kendall and Will counties. Aurora also is home to six public school districts and seven townships.