The antiquated “spreadsheet for everything” model that is still pervasive in many educational institutions needs to go the way of the school bully. Sure, spreadsheets provided lots of ways to improve the world of education, but they are the “bad guys” of the IT department. It’s time, however, for administrators and support organizations to embark...
"How Spreadsheets are Like a School Bully"Read more
If you follow technology trends, you’ve likely been watching what’s been happening in schools. Teachers around the world have moved light years beyond standing in front of blackboards talking to passive students. Many classrooms now use computer projectors to display any sort of information that the teacher can pull up online, and students can follow...
"7 Signs That You Should Invest In a Help Desk for Education"Read more
A love of learning likely is what drove many educators into this profession. Depending on someone’s particular discipline and personality, some teachers may be more interested in the “how” vs. the “why” of a particular topic, but an overall sense curiosity seems to be a constant. In a school setting, the IT team can further...
"Solving IT Challenges For Educators with a Knowledge Base"Read more
Users Expect the Same or Better Service they Receive Elsewhere Users of IT systems in schools and universities are very demanding and they likely have plenty of experience with service offerings from application providers, mobile phone companies and other entities. Students, faculty and administrators at these institutions expect the same or better service from your...
"Why an IT Help Desk for Education is Essential"Read more
It’s not hard to think of the many ways businesses can benefit from upgrading their Help Desks. This move can lead to improved efficiency and superior customer service to start with. It can also put the IT team on the same page as far as current, consistent technical knowledge, reassure staff that their machines will be...
"Education IT: Help Desk Software Isn’t Just An Enterprise Tool"Read more
