A student-run help desk based on campus is an excellent way to alleviate the burden on permanent IT staff while educating students with an interest in technology. With tech know-how and the practical experience that comes with running a campus support center, students will come away from their IT support roles with valuable skills and...
"The Power of Creating a Campus Support Center Specifically for IT Help"Read more
Technology provides new opportunities for people to get creative, and modern classrooms can be considered especially creative places. Even the U.S. Department of Education has said tech in schools creates big advantages, everything from helping students prepare for a digital future to building self-esteem. But classrooms are only one component of a greater educational eco-system that...
"5 Ways a Help Desk Will Make Your School a Better Place"Read more
It only takes one support tech can make the difference between a smoothly running help desk and one that is not helpful at all. When you’re looking for a help desk technician, keep an eye out for these three skills. Excellent Communication Generally, help desk technicians need to be able to communicate with a wide variety...
"Top 3 Skills of a Super Support Tech"Read more
1:1 and BYOD initiatives usually conger dreaded images of overflowing support queues for the IT department. With such programs becoming common place in K-12 education, the increase of users and devices bring with it various challenges. Some K-12 support teams are enlisting student help to cover the workload. As a result, the effort provides education...
"A Student-Run Help Desk for K-12"Read more
Self Service Self-service tools empower customers or end users to efficiently answer their own questions and ideally solve their individual problems. With such tools, support teams can cut redundant issues and FAQs saving them both time and headaches. Aircall posted their own knowledge base statistics showing how users cut out the middle man right from the...
"3 Help Desk Trends for 2017"Read more
Rest assured you are not the only IT tech handling less grateful and unpleasant users. We perhaps can forget that our jobs are not so much fixing technical issues but helping people. In the face of turmoil, the best thing we can do is be patient and courteous. The following stories are shared by an anonymous...
"3 Stories from an IT tech"Read more
We thought we would have a little fun this time, and share some of the things we have seen and heard about automating your help desk. Presented here in no particular order, in a point – counterpoint format are the worst ideas we have seen. Feel free to add your comments and suggest others:
In the new world of “BYOD” – Bring Your Own Device – students are bringing their own cell phone, tablet or laptop computer into your environment. BYOD use is exploding and it presents a whole new set of challenges for IT departments. Dangerous Tools in the Hands of Ten Year Olds It is fascinating to watch a...
"How to Manage a One-to-One Technology School"Read more
As an IT professional or manager in the world of education community, you know there are many misconceptions about how you provide services to your user community. Many of them are similar to any organization and others are unique to your environments. Here are six of the most common misconceptions you likely deal with on...
"6 Common Misconceptions About Education Tech Support"Read more
Educators rely on their technical support teams almost as much as students rely on their teachers. Because there are usually a lot more teachers than there are technical support people, and there are a lot more students than there are teachers, both professions can learn from each other how to maximize their time. As with...
"5 Ways Techs and Teachers Can Work Together"Read more
