Time is of the essence in any emergency or potential emergency, so it is so important to simplify safe school processes. Ideally, school stakeholders quickly identify safety issues and can access a database that allows for safety questions to be inserted. They should have a simple, efficient process that enables accountability, escalation, delegation, collaboration, reporting,...
"K-12 Safest Schools: for Superintendents & Administrators: Part 4 of 10 – Simplify, Simplify, Simplify"Read more
School safety stakeholders need access to data and insights to identify safety issues and make the right decisions quickly. Training stakeholders to handle that process and giving them the tools they need is key to keeping schools safe. Done right, efficient training and tracking of safety issues allow for accountability, escalation, delegation, collaboration, reporting, resolution,...
"K-12 Safest Schools: for Superintendents & Administrators: Part 3 of 10 – Why Efficient Training & Tracking of Safety Issues is Fundamental"Read more
Many think about crime and violence when they consider school safety. However, there are more safety concerns than those involving guns. The Educator’s School Safety Network 2018-2019 Violence in Schools Report shows a wide array of reported incidents in schools, including suspicious people, gun incidents, fights, and other violent incidents, explosives, and suspicious devices. These...
"K-12 Safest Schools: for Superintendents & Administrators: Part 2 of 10 – Who Are the “Stakeholders”?"Read more
School safety is something many of us worry about every day, whether we have students in our lives, work in schools, or simply hold concern for school as a part of our communities. This series will explore ways superintendents and administrators can ensure schools are as safe as possible. K-12 Safest Schools: for Superintendents &...
"K-12 Safest Schools: for Superintendents & Administrators: Part 1 of a 10-Part Series"Read more
As you have seen from our series of IT war stories, the experience of IT professionals runs a full range of emotions and outcomes. It’s a rewarding job. It can also be challenging, sad, and, yes, even funny as each situation rolls in. Whether an IT professional is working from a help desk, offering internal...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 10 of 10 – Summary"Read more
We’re back with more IT war stories. These tech worker tales come from the supply line — that is, the products that clients often require help navigating. Some of the stories are funny, and some might make you cringe, but they all share a common thread: a support specialist working hard to fix the situation,...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 9 of 10 – Supply Line Examples (continued)"Read more
Sometimes a technology problem revolves around the supply line — that is, the product. From physical products to productized services, clients can run into problems with all sorts of things. When they do, they will reach out to tech support in one way or another. Over the phone, on chat, with an email ticket, or...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 8 of 10 – Supply Line Examples"Read more
Whether it’s an immediate laugh-out-loud situation or the kind of thing that becomes funnier in retrospect, there’s no denying that laughter is a part of every IT tech’s life. We are sure that some of these IT pros didn’t think their war story was all too hilarious at the moment they occurred. But they —...
"IT War Stories: Front Line, Sob Line, Laugh Line, and Supply Line – Part 6 of a 10-Part Series"Read more
Laughter, as the saying goes, is the best medicine. Every IT professional has had a hard day on the job, a client concern that is challenging to resolve, or a problem that just won’t seem to go away. Sometimes, a dose of humor — intentional or not — is the cure, giving IT workers a...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 7 of 10 – Laugh Line Examples (continued)"Read more
Into every life a little rain must fall — and into every IT help desk professional’s workday, a few tears, too. Whether those tears are coming from the IT pros or a client, not every day on the job is a good one. Of course, we all love happy endings, so rest assured that some...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 5 of 10 – Sob Line Examples (continued)"Read more
