While many help desk horror stories will make you laugh, some of them are just plain sad. Sometimes it’s disappointing a user, sometimes it’s something important not working, and sometimes, unfortunately, it’s clients making techs feel sad. We have rounded up various ‘sob line’ stories that will tug at your heartstrings and maybe give you...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 4 of 10 – Sob Line Examples"Read more
Front line IT workers are the first to encounter someone who needs help with their technology. That means they need to know a lot about everything — and that they will encounter a lot of people! IT front-line workers usually respond to everyday support issues, frequently asked questions, and basic difficulties. Sometimes, as you will...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 3 of 10 – Front Line Examples (continued)"Read more
Who are front-line IT workers, and why do their stories matter? Like any other industry, front-line IT workers are the staff required to provide an essential service to customers. For many IT professionals, the front line means being the first contact in providing technology and support to other front-line workers and services in areas like...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 2 of 10 – Front Line Examples"Read more
If you ask an IT professional to tell you their best story from their time on the job, they are sure to have at least one memorable tale that deserves to be told. And, if you ask an IT support specialist their worst work war story, odds are they have something to share in that...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 1 of a 10-Part Series"Read more
Recognizing that organizations are forced to respond to a rapidly changing business landscape, we’ve provided information and strategy to re-examine CIO and CTO priorities. Over the last year-plus of tumult, the organizations that have adapted with agility are keeping afloat. Still, a lot of that agility has been reactive. Now is an excellent time for...
"Re-examining Priorities for CIOs & CTOs: Summary of a 10-Part Series"Read more
For many CIOs, CTOs, and IT teams, it’s easy to get lost in projects. And, it’s just as easy to drop a project when it is finished, ready to move on to the next to-do. As you re-examine your priorities, consider shifting away from this project-based thinking and more toward productizing. Productized IT solutions and...
"Re-examining Priorities for CIOs & CTOs: How to “Productize” Your IT Solution (Rather Than Just Building a Project)"Read more
While there’s no telling how the COVID-19 pandemic will impact organizations long-term, it is clear that there’s presently an effect on IT budgeting. A Tech Republic survey found that 20 percent of respondents are unsure of their budgets, a spike from nine percent the year prior. And, almost two-thirds of respondents are already planning a tighter budget....
"Re-examining Priorities for CIOs & CTOs: Choosing Technology That is Critical to Survival"Read more
IT budgets, like every other aspect of doing business, changed in 2020-2021. While budgets are largely staying stable, the way organizations spend them is shifting. Organizations, and their CIOs and CTOs, are grappling with the need to update and transform, while showing the value of those investments. Many organizations coming out of the COVID-19 pandemic...
"Re-examining Priorities for CIOs & CTOs: How to Realize Value in IT – Before Asking for More Budget"Read more
There is no denying that the last year has been one of constant change. Technology is constantly improving and iterating. Those responsible for technology must do the same. For CIOs and CTOs without a growth mindset, it may have been an especially excruciating year. Growth mindset helps CIOs and CTOs rise to challenges and see...
"Re-examining Priorities for CIOs & CTOs: Personal Development – Constantly Improving and Iterating"Read more
Since early 2020, about every organization has taken a hard look at operations, determining what can and should be remote. Some organizations remain fully remote. Others shifted back to in-person operations. Still, others take a hybrid approach, which requires research and transitioning on the part of CIOs and CTOs. One of the biggest shifts organizations...
"Re-examining Priorities for CIOs & CTOs: In-Person and/or Remote Operations – How to Balance?"Read more
