IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 1 of a 10-Part Series

If you ask an IT professional to tell you their best story from their time on the job, they are sure to have at least one memorable tale that deserves to be told. And, if you ask an IT support specialist their worst work war story, odds are they have something to share in that category, too! From the front line to the supply line and everything in-between, IT staff encounter various customers and an equally varied set of problems.

Whether you are looking for some moral support in the form of virtual camaraderie, need a laugh, or want to feel like you know more than the average end user, these stories are for you. They were collected from IT professionals around the internet, on places like Buzzfeed, Not Always Right, Bored Panda, Ranker and Reddit. 

We’ve collected and categorized these IT war stories for your reading enjoyment. Dive into the front line, the sob line, the laugh line and the supply line and hear what your fellow IT pros are dealing with!

Part 2: Front Line IT War Stories

The next article in this series will look at front line IT support experiences. People on the front line often see the best of the best and the worst of the worst. While some of these stories might fall into our later categories — namely, sad and funny stories — we’re specifically focusing on front line staff to get the party started.

Part 3: Front Line IT War Stories, Continued

There’s nothing quite like a front line IT war story, which is why part three of our series continues on this theme! We had to make room for even more stories that will make you gasp, giggle, or feel a sense of gratitude. Kudos to the front line for working with customers every day and jotting down these stories for all of us to enjoy. 

Part 4: Sob Line IT War Stories

Not every day in IT support is a good day, as most of us know. The reality is that there are challenges, rough moments, and even sadness in dealing with client issues and providing quality support. Part four of our IT War Stories series covers the saddest tales from IT experts.

Part 5: Sob Line IT War Stories, Continued 

Part five of this series gives more examples of very sad IT support experiences. Don’t worry, though, there’s something more light-hearted coming soon! Finish off these sob line tales, be glad it isn’t you in that situation, and learn from other’s experiences.

Part 6: Laugh Line IT War Stories

Sometimes, you have to laugh. Even the most challenging IT support scenarios can have a grain of humor within them, and that’s what this article is all about. If you end up crying, it will be tears of laughter this time! 

Part 7: Laugh Line IT War Stories, Continued

As the saying goes, laughter is the best medicine. Treat yourself to even more ‘laugh line’ IT war stories. From funny malfunctions to hilarious clients, to simply absurd situations, part seven is sure to have you in stitches.

Part 8: Supply Line IT War Stories

There will always be customers and users who have some issue with products themselves. That is what our Supply Line IT War Stories article will cover: tales from the IT support specialists who handle these issues. You might laugh, cry, or otherwise empathize with these all-too-true tales!

Part 9: Supply Line IT War Stories, Continued

We couldn’t fit all of our supply line IT war stories in one article, so part nine continues this thread. Hear real-life war stories from the people who handle product issues, on the IT side of things. 

Part 10: A Summary

Finish off the series with a recap of what makes us laugh, cry, and everything in between. There are lessons to be learned from the front line, supply line, and yes, even the laugh and sob lines! 

Why do we care about IT war stories? Well, we know the front line and supply line very well — and our goal is always to keep our clients leaning toward the laugh line, not the sob line! 

At GroupLink, we offer cloud-based e-workflow and work from home solutions that benefit organizations of many kinds. Our solutions include GroupLink everything HelpDeskSafestSchools and Workflow Process and Incident Tracking. With these platforms you can increase efficiency, collaboration, and accountability.Connect with us online or call us at 801-335-0700. You can also email us at for more information. 

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