Rest assured you are not the only IT tech handling less grateful and unpleasant users. We perhaps can forget that our jobs are not so much fixing technical issues but helping people. In the face of turmoil, the best thing we can do is be patient and courteous. The following stories are shared by an anonymous...
"3 Stories from an IT tech"Read more
IBM recently revealed that just 5 percent of Mac users call IBM’s internal help desk for assistance, compared to 40 percent of PC users. Many are agreeing with the statistics that Mac users experience less technical difficulties requiring help desk assistant than PC users. This in turn is saving IT personnel valuable time requiring less...
"Only 5% of Mac Users Call IBM’s Internal Help Desk"Read more
A love of learning likely is what drove many educators into this profession. Depending on someone’s particular discipline and personality, some teachers may be more interested in the “how” vs. the “why” of a particular topic, but an overall sense curiosity seems to be a constant. In a school setting, the IT team can further...
"Solving IT Challenges For Educators with a Knowledge Base"Read more
As the manager or supervisor of an IT department you know that your user communities depend on your ability to respond to their service requests on a timely basis. Today’s businesses and other organizations depend on their IT systems to keep them going. When computers or the internet is down everything grinds to a halt...
"How Organized, Automated IT Ticketing Will Improve Your IT Department"Read more
If you’ve ever complained about receiving way too many emails on any given day, you’ve never worked in tech support. Ask any IT team member, and they’re likely to beat all your stories. Especially IT support staff who works for a Help Desk which invites employees to directly email any problems, questions or complaints to...
"Not Another Email! Automatically Turn Emails into IT Help Desk Tickets"Read more
It’s not hard to think of the many ways businesses can benefit from upgrading their Help Desks. This move can lead to improved efficiency and superior customer service to start with. It can also put the IT team on the same page as far as current, consistent technical knowledge, reassure staff that their machines will be...
"Education IT: Help Desk Software Isn’t Just An Enterprise Tool"Read more
A business without help desk software just isn’t helpful at all. Remember this and maybe even make a lovely wall hanging of it. Whether you have an in-house IT team or consult with an outside source, you’re taking wise steps to offer expert advice, troubleshooting and professional competence to your organization. In comparison, companies that...
"Without Help Desk Software, Your Company is Stuck in the Stone Age"Read more
By the time that the help desk is contacted, it is almost certain that the person needing assistance is already frustrated. After struggling to resolve the problem alone, the only thing that is on the mind of the person calling the help desk is that they want the problem solved immediately. The most important thing that a...
"5 Steps to a Better Help Desk"Read more
Providing IT support to businesses is an interesting industry since technology is constantly changing and so are the problems that new technology is constantly creating. As a provider of IT support, you always have an opportunity to improve your operations. To get your business ready for making valuable improvements, you might consider upgrading your software to...
"Proper IT Support Software can Help with Better Ticketing"Read more
We understand that lawyers do not have the time or energy to constantly be worrying about the technology they use and whether or not the IT Help Desk will actually be helpful. Lawyers have detailed requirements when it comes to the hardware, software, and managed service providers that they use. Since they have to follow such strict requirements,...
"IT Management Services And The Legal Industry"Read more
