As you have seen from our series of IT war stories, the experience of IT professionals runs a full range of emotions and outcomes. It’s a rewarding job. It can also be challenging, sad, and, yes, even funny as each situation rolls in. Whether an IT professional is working from a help desk, offering internal...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 10 of 10 – Summary"Read more
We’re back with more IT war stories. These tech worker tales come from the supply line — that is, the products that clients often require help navigating. Some of the stories are funny, and some might make you cringe, but they all share a common thread: a support specialist working hard to fix the situation,...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 9 of 10 – Supply Line Examples (continued)"Read more
Sometimes a technology problem revolves around the supply line — that is, the product. From physical products to productized services, clients can run into problems with all sorts of things. When they do, they will reach out to tech support in one way or another. Over the phone, on chat, with an email ticket, or...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 8 of 10 – Supply Line Examples"Read more
Whether it’s an immediate laugh-out-loud situation or the kind of thing that becomes funnier in retrospect, there’s no denying that laughter is a part of every IT tech’s life. We are sure that some of these IT pros didn’t think their war story was all too hilarious at the moment they occurred. But they —...
"IT War Stories: Front Line, Sob Line, Laugh Line, and Supply Line – Part 6 of a 10-Part Series"Read more
Laughter, as the saying goes, is the best medicine. Every IT professional has had a hard day on the job, a client concern that is challenging to resolve, or a problem that just won’t seem to go away. Sometimes, a dose of humor — intentional or not — is the cure, giving IT workers a...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 7 of 10 – Laugh Line Examples (continued)"Read more
Into every life a little rain must fall — and into every IT help desk professional’s workday, a few tears, too. Whether those tears are coming from the IT pros or a client, not every day on the job is a good one. Of course, we all love happy endings, so rest assured that some...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 5 of 10 – Sob Line Examples (continued)"Read more
While many help desk horror stories will make you laugh, some of them are just plain sad. Sometimes it’s disappointing a user, sometimes it’s something important not working, and sometimes, unfortunately, it’s clients making techs feel sad. We have rounded up various ‘sob line’ stories that will tug at your heartstrings and maybe give you...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 4 of 10 – Sob Line Examples"Read more
Front line IT workers are the first to encounter someone who needs help with their technology. That means they need to know a lot about everything — and that they will encounter a lot of people! IT front-line workers usually respond to everyday support issues, frequently asked questions, and basic difficulties. Sometimes, as you will...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 3 of 10 – Front Line Examples (continued)"Read more
Who are front-line IT workers, and why do their stories matter? Like any other industry, front-line IT workers are the staff required to provide an essential service to customers. For many IT professionals, the front line means being the first contact in providing technology and support to other front-line workers and services in areas like...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 2 of 10 – Front Line Examples"Read more
If you ask an IT professional to tell you their best story from their time on the job, they are sure to have at least one memorable tale that deserves to be told. And, if you ask an IT support specialist their worst work war story, odds are they have something to share in that...
"IT War Stories – Front Line, Sob Line, Laugh Line and Supply Line: Part 1 of a 10-Part Series"Read more
