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It is always a good idea to have a strong handle on what is going on within your organization, and that includes your service assets and configuration items. Service asset and configuration management (SACM) is another organizational process that helps you identify, control, and otherwise manage these details, through their entire life cycle. What exactly...

"ITSM/ITIL Service Asset Configuration Management (SACM) – What and Why"Read more

Imagine being able to log into your help desk knowing you won’t encounter several users with the exact same, all too common issue. A good problem management system takes your help desk from a reactionary scramble to fix a problem for a user, to a proactive approach based on finding and solving the underlying problem...

"The 5 “Must Haves” of a Problem Management System"Read more

Change is an inevitable part of running a successful organization. As your work grows and shifts, it’s important to manage that change wisely. A change management system gathers ideas, plans, and priorities for change, and structures it all into a standardized process. It’s a system with benefits for businesses and organizations of all sizes and...

"7 Benefits to Expect from your Change Management System"Read more

Having top IT skills can only carry an individual so far in his or her career path. Personality traits improve potential. These traits matter in every job and every field, IT included. These are our top ten personality traits for successful IT professionals across the industry. Willingness to Learn Technology is always shifting and expanding....

"Top 10 Personality Traits for IT Professionals"Read more

Ideally, a CIO or CTO can put together a team of complementary personalities to make the most of the team. But it’s hard to do that without objectively knowing each person’s personality type, especially when it comes to new hires or potential candidates. That’s where personality assessment tools are very helpful. They take away the...

"Seven Best Personality Assessments for IT Professionals"Read more

Ever since the internet has been around, people have been trying to find ways to manipulate and subvert companies’ websites for malicious reasons. Today, with so many businesses online, and so many people sharing their valuable and sensitive information over the internet, the threat is all too real. Businesses must take cybersecurity seriously. There are...

"Top Cybersecurity Steps in 2019-2020"Read more

What is PowerShell and how is it being used to its best advantages by IT administrators? A Windows shell, or user interface, developed by Microsoft, PowerShell allows users to automate tasks. It is also commonly used for configuration management. As an open source project, it can also be used on Mac and Linux operating systems....

"IT Administrators’ Top PowerShell Commands"Read more

PowerShell and Python are both powerful scripting languages and interfaces. Each has its advocates and its detractors. The PowerShell and Python Basics Python has historically been mostly used by Linux IT administrators, as the system came about through open source programming. It allows for detailed, extensive programming and administration with a full spread of capabilities...

"IT Admin using PowerShell vs. Python – Pros and Cons"Read more

Business software suites put all of the valuable tools companies need to manage their work in one place. These are sets of programs that work to support an organization through organization, automation, and other improvements in workflow and processes. From customer relationship management to inventory tracking to help desks for users and staff, these software...

"Top 7 Business Software Suites and Tools for Small & Mid-sized Organizations"Read more