With the new year upon us, many companies take time to reflect and look at the previous year. For your business, you might look at the overall performance of the company or the employees working for you. For your IT department, everyone is probably taking stock of the effectiveness and productiveness of your IT help desk. If...
"Improve Your Help Desk and Customer Service for the New Year"Read more
IT management can sometimes become misunderstood on how it works, with some perhaps thinking it’s obtrusive. This isn’t true with the right service, and the best management works behind the scenes for you to keep your network safe in more ways than one. Here at GroupLink, we know that when we say IT management, it’s...
"Start Off the New Year with Better IT Management"Read more
Having an IT help desk that’s easily accessible has been a big problem for a lot of companies for years. Unfortunately, having easy access to one in the mobile era hasn’t been quite as prevalent as it should be. And during the holidays when your business is over the top crazy with your employees on...
"Using Our Help Desk Service for Mobile Employees Through the Holiday Season"Read more
The modern IT help desk is an ever-shifting battleground. The biggest artillery on this battleground is understanding computing trends. By knowing where computing is heading, staff can prepare appropriate responses to troubleshooting. A shocking fact about the modern help desks is that their information is not always coming from hours of studying. IT staff are instead...
"How Clouds are Winning the Help Desk Battle"Read more
Thank you to everyone who came out to beautiful Salt Lake City to join us for our Grouplink Appreciation Dinner Presentation! It was a great event and it was a lot of fun to see everyone, we had people all the way from Germany that made it out! Check out the slides from the...
"GroupLink Appreciaton Dinner Presentation"Read more
