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Watch this space for tips and how-to guides to help you use your GroupLink products more efficiently, as well as general helpful IT information and resources.
AI “Team Learning” Citizen Portal announced by GroupLink and City of Aurora, IL
Aurora Illinois, 4 March, 2024 (For immediate release.) — The City of Aurora Illinois and GroupLink Corporation announce today their joint work in implementing the City’s AI “Team Learning” Citizen Portal. Michael Pegues, Chief Information Officer (CIO) for the City of Aurora Illinois is quoted: “… [Since 2006] the City of Aurora has endorsed GroupLink
GroupLink Announces the Release of everything HelpDesk® v12.0.13 – A Leap Forward in HelpDesk Solutions
Published on March 1, 2024 In an exciting development for helpdesk technology, GroupLink has officially launched the latest version of its acclaimed everything HelpDesk® solution, version 12.0.13. This new release marks a significant milestone in the continuous enhancement of the eHD® platform, bringing several critical bug fixes and improvements to further empower operations and streamline
GroupLink Celebrates the Success of everything HelpDesk® v12.0.12 with a Focus on Enhancing Productivity and Reducing Costs
Published on January 11, 2024 GroupLink, a pioneer in helpdesk solutions, is delighted to announce the continued success and positive reception of everything HelpDesk® version 12.0.12, which was released last month. As a testament to GroupLink’s commitment to ongoing improvement and customer satisfaction, this version introduces a series of minor bug fixes and enhancements designed
GroupLink to Showcase Innovations in eWorkflow and Self-Service at CUNY IT Conference 2023
New York, NY – GroupLink Corporation is excited to announce its participation in the upcoming CUNY IT Conference, taking place on November 30 and December 1, 2023, in New York City. This premier event is a significant opportunity for GroupLink to present its industry-leading everything HelpDesk solution, which has been instrumental in simplifying eWorkflow and
What is Revitalized IT Project Management?
In today’s rapidly changing business environment, it is more important than ever for organizations to have effective IT project management practices. Organizations can improve their efficiency, productivity, and competitiveness by effectively managing IT projects. However, many organizations struggle to manage their IT projects effectively. This can lead to delayed projects, over budget, or not meeting
Helping a Helpless Help Desk
A good help desk is essential for any business. It provides a central point of contact for customers to get help with their problems and can improve customer satisfaction and loyalty. What if your help desk is helpless? If you’re in this situation, don’t despair. There are a few things you can do to improve
Best Free Patch Management Software for IT Departments
Businesses are increasingly reliant on technology. This means that keeping your IT systems secure is more important than ever. One of the most important ways to do this is to patch your systems regularly. Patches are updates that fix security vulnerabilities in software. By installing patches, you can help to protect your systems from cyberattacks.
Best Free Monitoring Alerting & Password Management Software for IT Departments
In today’s digital age, data breaches, and cyber attacks are becoming increasingly common. To protect their systems and data, IT departments must implement robust security practices, including monitoring and alerting software and password management tools. These tools can help IT techs keep a closer eye on their network, detect real-time issues, and prevent unauthorized access.