Customer Webinars

In this webinar, you will hear how one organization learned first-hand the benefit of a simple, yet powerful help desk solution, and learn about the importance of having an easy-to-use help desk solution. To view the recording, click HERE.

Whether you’re a new everything HelpDesk® customer or a loyal long-time customer, this webinar will provide you with valuable information, tips, and tricks for a quick and easy initial installation and configuration, as well as a smooth upgrade to the latest version. In this webinar, we’ll tell you everything you need to know from installing to upgrading and more. To view the recording, click HERE.

View this webinar to learn about the new features and functionality of everything HelpDesk v10.0. To view the recording, click HERE.

View this webinar to learn about the new features of everything HelpDesk version 10, including the remodeled user interface, decoupled location field, addition of the Access Control List (ACL), and ZENworks 11 integration. To view the recording, click HERE.

View this webinar to learn about the flexibility and power of everything HelpDesk’s customizable reports, and see examples from your peers. To view the recording, click HERE.

See various scenarios of how your peers have customized everything HelpDesk for their needs. Also, see a sneak peek of future partner integration and product enhancements. To view the recording, click HERE.

View this customer webinar to learn various ways to save time and make your help desk more efficient. To view the recording, click HERE.

GroupLink now integrates with a single sign-on solution from KeyShield SSO! View this webinar to learn about this single sign-on solution and the integration with everything HelpDesk. To view the recording, click HERE.

View this “Your Questions Answered” Customer Webinar, where your Customer Care team will answer your questions and other frequently asked questions. There will be several tips and tricks that you’ll want to hear. To view the recording, click HERE.

Watch this webinar recording to learn how to use the upgraded assignments portion of everything HelpDesk, and see various scenarios and options for auto-routing tickets. To view the recording, click HERE.

In this webinar, learn how the everything HelpDesk Internal Asset Tracker will allow you to track software and hardware, including mobile devices, tie assets to tickets, and report on assets to see trends and trouble assets. Also, see how quick and easy it is to set up the Internal Asset Tracker. To view the recording, click HERE.

Whether you’re a new everything HelpDesk® customer or a loyal long-time customer, this webinar will provide you with valuable information, tips, and tricks for a quick and easy initial installation and configuration, as well as a smooth upgrade to the latest version. In this webinar, we’ll tell you everything you need to know from installing to upgrading and more. To view the recording, click HERE.

In this webinar, we’ll discuss everything you need to know about the Knowledgebase. To view the recording, click HERE.

View this webinar to learn creative ways to keep your end users happy. To view the recording, click HERE.

Learn about the latest and upcoming features of everything HelpDesk versions 10.1.2 and 10.2. To view the recording, click HERE.

We are constantly receiving questions about Ticket Templates, so in this webinar, we’ll discuss everything you need to know about this powerful feature. Learn how to set up Ticket Templates and see various scenarios and use cases. To view the recording, click HERE.

Now is the time to build a better help desk! In this webinar, you’ll see examples of creative ways to structure your help desk. There is also a customer presentation portion where Aaron Marr of Legacy Partners shows how he uses everything HelpDesk in his organization. To view the recording, click HERE.

View this webinar to learn more about asset tracking and network discovery with UVexplorer. Here are just a few reasons you’ll want to see this solution:
– Discover all network devices, including printers, servers, switches, and more
– See detailed analysis of the network and connected devices
– Import discovered devices into everything HelpDesk
– Available to everything HelpDesk customers at no additional cost!
To view the recording, click HERE.

View this webinar to learn more about how to save time. We’ll walk through time-saving tips for each role in the help desk, including how to save time by simplifying the ticket submission process, automating processes, customizing your view of the help desk, using ticket templates, and more. To view the recording, click HERE.

View this webinar to learn more about the top three features of everything HelpDesk® that you should be using, but likely are not. Set a New Year’s resolution to implement each of these features: Scheduler, Dashboards, Knowledgebase. To view the recording, click HERE.

Watch this webinar to learn about the latest and upcoming enhancements to GroupLink’s everything HelpDesk and its sister product, SkyCentral. Topics will include: asset issue tracking, reserving mobile labs and other assets, reserving classrooms, and SLA reporting. To view the recording, click HERE.

Watch this webinar to learn about the latest and upcoming enhancements to GroupLink’s everything HelpDesk. Topics will include: version 11 enhancements and SLA reporting. To view the recording, click HERE.