Only 5% of Mac Users Call IBM’s Internal Help Desk

IBM recently revealed that just 5 percent of Mac users call IBM’s internal help desk for assistance, compared to 40 percent of PC users. Many are agreeing with the statistics that Mac users experience less technical difficulties requiring help desk assistant than PC users. This in turn is saving IT personnel valuable time requiring less management and setup effort therefore saving money.

“Every Mac that we buy is making and saving IBM money,” said Fletcher Previn, vice president of Workplace-as-a-Service at IBM.

One commenter to the article stated, “When I made the switch to Macs back in 2008, my productivity shot up.  Gone were the days where I had to babysit my Windows machine and wasting countless of hours over the years to keep it stable due to shoddy drivers, unstable Windows updates, and general all-around bugs. We have a network admin that is a die-hard Apple hater.  In the beginning, I was the only Mac user in the company.  Seeing that my workstation never had issues, the IT director decided to get his first Mac (a rMBP) against the recommendations of the admin.  His problems went away.”

Recently, it seems that Apple is pushing for more collaboration to get their products into the mainstream business workplace. Last year, Apple and IBM announced their partnership in enterprise solutions called “IBM MobileFirst for iOS,” an initiative incorporating custom software and analytics services with iOS hardware.

everything HelpDesk® is compatible on Mac and iOS devices.

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