Featured Success Stories
City of Naperville, Illinois
Historically, the City of Naperville used an in-house, key-based help desk system. This system was very difficult for the majority of employees to use. Jay Carlson, Network Administrator for the City of Naperville, stated, “The first and biggest problem was getting our staff to use it. The system was basically useless unless you were a guru.” Read their full story here.
Texas State Technical College in Waco
The Texas State Technical College of Waco IT Department found themselves restricted with their eight-year-old database and began searching for a more resourceful and modern solution for their help desk. The hurdles included limited availability and access, paper receipts, and inadequate reporting. Read their full story here.
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