Featured Success Stories

City of Naperville, Illinois

Historically, the City of Naperville used an in-house, key-based help desk system. This system was very difficult for the majority of employees to use. Jay Carlson, Network Administrator for the City of Naperville, stated, “The first and biggest problem was getting our staff to use it. The system was basically useless unless you were a guru.” Read their full story here.

Texas State Technical College in Waco

The Texas State Technical College of Waco IT Department found themselves restricted with their eight-year-old database and began searching for a more resourceful and modern solution for their help desk. The hurdles included limited availability and access, paper receipts, and inadequate reporting. Read their full story here.

What people are saying about everything HelpDesk

“You will not regret a single moment of having this software. The fact that it integrates with ZENworks® and Novell® is OUTSTANDING. The reporting features are excellent.” — Tom H, IT Director

“Our techs are protected from blaming comments. By using the everything HelpDesk solution, they have the security blanket they need, if they ever need it.” — Tim M, IT Director

Video Testimonials

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