Watch everything HelpDesk in Action
Create Ticket & Email-to-Ticket (5 min)
Learn how an everything HelpDesk ticket is recorded, how any stakeholders (such as the IT Director or various technicians) can be notified and updated as a ticket is resolved, and how anyone can submit a ticket through simply sending an email.
Filters and Reports Generator (6 min)
Learn how everything HelpDesk ticket filters are created and used and then how they create powerful visual reports including various graphs that can be shared.
Knowledgebase (4.5 min)
Learn how everything HelpDesk knowledgebase articles are created, edited and shared. Also learn how to create a new article from a ticket.
Ticket Templates (4 min)
Learn how everything HelpDesk ticket templates are used and created. How they help complete routine tasks and workflows.
Check out other tutorials below:
- Asset Changes
- Asset Setup
- Asset Import
- Auto Assignment of Technicians
- Barcode Scanning in the App
- Contact Search
- Custom Ticket View – custom fields
- Filters & Reports Generator
- How to Access APIs
- Internationalization & Localization
- iOS Barcode Scanning
- KB Tags
- Knowledgebase Articles
- Mass Ticket Update
- Multiple Departments/Groups
- New User Interface
- Quick Tickets – ticket templates
- Recurring Tickets – ticket templates
- Self Service Portal – Service Catalog
- Self-Service Portal
- Service Level Agreement – SLA Setup
- SLA Added to the Permission Model
- System Message
- Ticket Templates
- User Management
- Workflow – ticket templates
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Instantly try everything HelpDesk for FREE!
You can log in to a pre-populated, fully functional online sandbox which allows you to operate as a technician and/or end user. No installation required.