| Question\Score |
1 point |
2 points |
4 points |
| 1. Number of users impacted |
Single team or department |
Multiple teams or departments |
All users in the organization |
| 2. Criticality of the service to the business |
If an outage occurs, core business processes can continue. |
If an outage occurs, core business processes cannot be performed. |
Business critical, i.e. outage results in direct loss of revenue, direct impact on brand because uses the IT service, direct exposure to fines due to being out of compliance, etc. |
| 3. Number of teams involved with implementation |
Implementation activities are limited to a single IT team. |
Multiple teams in the same department within IT need to coordinate activities |
Multiple teams in different departments within IT need to coordinate activities |
| 4. Can it be tested? Can it be backed out? |
Can be tested and backed out easily. |
Either cannot be tested or cannot be backed out easily. |
Cannot be tested nor backed out easily. |
