GroupLink® ITSM

Change
Management

Problem
Management

Service Asset &
Configuration Management

Self-Service
Portal

GroupLink® ITSM

Risk Questionnaire

Question\Score 1 point 2 points 4 points
1. Number of users impacted Single team or department Multiple teams or departments All users in the organization
2. Criticality of the service to the business If an outage occurs, core business processes can continue. If an outage occurs, core business processes cannot be performed. Business critical, i.e. outage results in direct loss of revenue, direct impact on brand because uses the IT service, direct exposure to fines due to being out of compliance, etc.
3. Number of teams involved with implementation Implementation activities are limited to a single IT team. Multiple teams in the same department within IT need to coordinate activities Multiple teams in different departments within IT need to coordinate activities
4. Can it be tested? Can it be backed out? Can be tested and backed out easily. Either cannot be tested or cannot be backed out easily. Cannot be tested nor backed out easily.

List of Services

Service Categories
Network Lifecycle
Break/Fix
Upgrade
Installation
Decommission
Other
Linux/Storage Install
Build
Repair
Upgrade
Decommission
Windows/Virtualization Installation
Patching
Lifecycle
Upgrade
Security
Decommission
Other
Database Version Upgrade
Patching
Restore from backup
Restart
Decommission
Host Migration
Application deployment
Installation
Collaboration Service patch/Bugfix
Security/Vulnerability patch
Upgrade
Installation
Decommission
Cloud and Open System Installation
Apps Configuration
Provisioning
De-provisioning/Decommissioning
Deployment
Patching
Lifecycle
Upgrade
Security/Access
Other
Security New installation
Lifecycle installation
Software Upgrade
Software Patch
Configuration Change
Repair
Lifecycle-decommission
Data Center Install
Build
Decommission
Break/Fix
Upgrade
Repair
Cabling
Lifecycle
End User Services Group Policy: Add new or update existing group policy object
Install
Break/Fix
Upgrade
Lifecycle
Patch
Decommission

Related links

Recent Blog Posts

Pre-register now!

GroupLink ITSM Change Management’s beta release is scheduled for Q3 of 2021. Fill out the form below and we’ll you know when it becomes available. 




Products

Company

Resources

CONTACT US

Linkedin Youtube Facebook Twitter