Risk Questionnaire
Question\Score | 1 point | 2 points | 4 points |
1. Number of users impacted | Single team or department | Multiple teams or departments | All users in the organization |
2. Criticality of the service to the business | If an outage occurs, core business processes can continue. | If an outage occurs, core business processes cannot be performed. | Business critical, i.e. outage results in direct loss of revenue, direct impact on brand because uses the IT service, direct exposure to fines due to being out of compliance, etc. |
3. Number of teams involved with implementation | Implementation activities are limited to a single IT team. | Multiple teams in the same department within IT need to coordinate activities | Multiple teams in different departments within IT need to coordinate activities |
4. Can it be tested? Can it be backed out? | Can be tested and backed out easily. | Either cannot be tested or cannot be backed out easily. | Cannot be tested nor backed out easily. |
List of Services
Service | Categories |
Network | Lifecycle Break/Fix Upgrade Installation Decommission Other |
Linux/Storage | Install Build Repair Upgrade Decommission |
Windows/Virtualization | Installation Patching Lifecycle Upgrade Security Decommission Other |
Database | Version Upgrade Patching Restore from backup Restart Decommission Host Migration Application deployment Installation |
Collaboration | Service patch/Bugfix Security/Vulnerability patch Upgrade Installation Decommission |
Cloud and Open System | Installation |
Apps | Configuration Provisioning De-provisioning/Decommissioning Deployment Patching Lifecycle Upgrade Security/Access Other |
Security | New installation Lifecycle installation Software Upgrade Software Patch Configuration Change Repair Lifecycle-decommission |
Data Center | Install Build Decommission Break/Fix Upgrade Repair Cabling Lifecycle |
End User Services | Group Policy: Add new or update existing group policy object Install Break/Fix Upgrade Lifecycle Patch Decommission |
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