Problem Management
(Contact us to become a Beta user)
The Problem Management process is designed to fulfill the overall goal of unified, standardized, and repeatable handling of all problems managed by everything HelpDesk.
Click here for further details on each activity’s description in the high level reactive Problem Management Process Flow.
Maximize IT service quality through reactive and proactive procedures to effect resolution and prevention in a timely and economic fashion.
- Prevent problems and resulting incident from happening.
- Eliminate recurring incidents.
- Minimize the impact of incidents that cannot be prevented.
More than one role may be assigned to an individual and his responsibilities can be mapped to multiple individuals.
One role is accountable for each process activity with appropriate consideration of the required skills and managerial capability, this person may delegate certain responsibilities to other individuals.
It is ultimately the job of the person who is accountable to ensure that the job gets done.
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GroupLink ITSM Problem Management’s beta release is scheduled for Q4 of 2021. Fill out the form below and we’ll you know when it becomes available.