Case Studies
Local government
“GroupLink provided us with a system that is tailormade to our specific needs. Our categories are fully customized to fit our organization.”
Software
“everything HelpDesk gives us the ability to choose different statuses of the ticket which allows us and the user to see what is going on right at the moment.”
State government
“Creating a ticket is fast, and closing a ticket is just as fast. It now takes a minute to create a ticket for all those ‘hey you’ requests.”
K-12 education
“This is our school’s second year in using the everything HelpDesk product and we have no problem getting our end users to stop sending emails and leaving voicemails and just enter in a help desk ticket online.”
Local government
“It’s easy to make a simple change and upgrade. They just send you the file, you load it, and it’s off and running. It really doesn’t take much at all. It’s very simple.”
Higher education
“We use GroupLink’s everything HelpDesk to support our faculty and staff in everyday service requests. We also use it to track our servers, routers, upgrades and hardware issues.”
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